Product Manager, Growth & Operations

The mission WinIt is the legaltech shield for the everyday driver. With over 2 million users and a platform that has been used to fight over 1 million violations, we are now entering a phase of aggressive national expansion. Every new market means more users, more providers and more moments where the experience has to just work.

The role We're looking for a hands-on product manager who owns the full customer experience, both inside our app and in the real world. Our product doesn't stop at the screen: it depends on service providers showing up and doing great work. You'll make sure every step works, online and offline, find what's broken, and fix it. You'll research, prototype, ship and measure, not just write specs.

The vibe We're a small team, so scope is broad. One week you're redesigning a key flow in the app; the next you're digging into why a case didn't go the way it should have and fixing the process behind it. You'll work directly with the founders, touch everything, and see the impact of your work right away.

What you'll do

• Online: Own key app flows end to end. Find where users get stuck or drop off, and why. Design, prototype and ship better flows.
• Offline: Make sure the product actually works in real life. Check that providers deliver what we promise, on time and to standard, and build the processes, feedback loops and tools that keep quality high.
• Use the product yourself constantly, go into the field, and talk to users and providers every week
• Run experiments on new ways to engage and support our users, and measure what works
• Prototype quickly using AI tools (e.g. Figma AI, v0, Lovable, Cursor) and validate ideas with real users before engineering builds them
• Partner with analytics on metrics and A/B tests, and turn findings into a clear, prioritized roadmap
• Work across product, engineering, operations and support to get issues fixed fast

You have

• Several years of experience in product management, growth or product operations, ideally at a marketplace, services or consumer app company
• A track record of improvements that moved activation, conversion, retention or customer satisfaction, with numbers to show
• Comfort working on both the product side and the operational side: you're as happy auditing a provider's work as reviewing a new flow
• Hands-on experience with AI tools in your day-to-day work
• Comfort with product analytics (Amplitude, Mixpanel or similar); basic SQL is a plus
• Strong user research, communication and writing skills

Nice to have

• Experience managing a network of providers, vendors or field operations
• Startup experience