Auto Glass Technician

Auto Glass TechnicianDoes this position interest you? You should apply – even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.Job DescriptionIf you are an experienced Auto Glass Technician, you already know your skills are in demand. As the industry leader and part of Belron®, the world leader in vehicle glass repair, replacement, and recalibration, Safelite is investing in advanced technology, career growth, and technician development. Whether you currently work for a national competitor, regional glass provider, dealership, collision center, or independent shop, we would love to talk with you.Already working in Auto Glass? If you are successful where you are but open to career growth, advanced technology, leadership opportunities, or a different long-term career path, we welcome a conversation.A Brief OverviewYou bring the skills—we'll match you to the right level and set you up to succeed. This position may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technician positions may include coaching, mentoring, and technical leadership responsibilities.What You Will DoProvide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality, and exceptional customer service. Clean customer vehicles after every job.Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.Proficiently operate Safelite's tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the "Safelite Way of Fitting"), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.Safely operate company and customer vehicles throughout the workday.Communicate with all scheduled customers in-person, via text, and on the phone; present, promote, and sell Safelite promotional items and services to customers.Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.Performs other duties as assignedComplies with all policies and standardsWhat You'll GetTechnician: $25.25 - $33.50/hrSenior Technician: $28.00 - $37.25/hrMaster Technician: $30.50 - $40.75/hrA benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.Program to buy additional PTO or sell unused time up to 16 hours.Up to $5,250 annually in tuition reimbursement.Paid training and all the tools and resources you'll need to be successful.View all our health, wealth, and life offerings at career pathway from Technician to Senior Technician to Master Technician, plus opportunities in mentorship, training, and leadership.Actual compensation is determined based on experience, qualifications, certifications, geographic market, and internal equity.Education QualificationsHigh School Diploma GED/Equivalent PreferredValid state-issued driver's license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. RequiredProven experience as an Auto Glass Technician (2+ years preferred)Experience QualificationsApplicants will be considered for Technician, Senior Technician, or Master Technician placement based on experience, technical capability, certifications, productivity, quality performance, leadership experience, and customer service excellence.Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.Experience ranges are intended as guidelines and may vary based on qualifications and business needs.Skills and AbilitiesAbility to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 poundsAbility to stand for extended periods, work in tight spaces, bend and twist bodyAbility to use a variety of hand tools and power tools safely and effectivelyAbility to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technologyMaintains professionalism and passion for providing outstanding customer service and exceeding customer expectationsAbility to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periodsAbility to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needsProficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issuesProblem-solving and ability to trouble-shoot issues, independently and collaborativelyAbility to read, write and interpret the English language and technical directionsAbility to communicate orally (via phone) and written (via computer or other electronic means)Ability to maintain a professional appearance, adhering to Company uniform and PPE policiesWillingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)Preferred AttributesPassion for craftsmanship and quality workInterest in emerging vehicle technology and ADAS systemsDesire to continue growing within the tradeInterest in mentoring others (Senior and Master levels)