Customer Support Engineer

Customer Support Engineer

Are you a problem-solver who enjoys troubleshooting technical issues and supporting high-reliability aerospace products? We are seeking a Customer Support Engineer to support the production and lifecycle management of avionics products by serving as the technical bridge between customers, manufacturing, and engineering teams. In this role, you will troubleshoot technical issues, support product reliability improvements, and help ensure continued product performance throughout its lifecycle.

Thomas Global Systems is a leader in the design, manufacture and support of high-integrity aviation and defense electronics, operating out of locations in Sydney, Australia and Irvine, California.

The Customer Support Engineer serves as a key technical liaison between customers, manufacturing, and engineering teams. This role is responsible for troubleshooting technical issues, investigating product failures, supporting reliability improvements, and helping ensure the continued performance and supportability of avionics products throughout their lifecycle.

Location: Irvine, CA, fully onsite.

What's on Offer:

• A varied, fast paced role with an innovative and respected leader in mission-critical aerospace and defense products.
• Competitive remuneration and comprehensive benefit package.
• Join a team of skilled and motivated people committed to innovation, collaboration, and national security outcomes.

Key Responsibilities:

Production Support

• Provide technical support to manufacturing teams during product assembly and testing.
• Assist technicians with troubleshooting hardware and system issues.

Engineering Interface

• Act as a liaison between engineering design teams and production technicians.
• Communicate technical issues and coordinate engineering support.

Failure Analysis

• Investigate product failures and perform root cause analysis.
• Support corrective actions and reliability improvements.

Trend Analysis

• Monitor recurring issues and support trend analysis of production defects.

Customer Support

• Serve as the technical interface between customers, manufacturing, and engineering teams to investigate product issues, provide technical support, and drive timely resolution of customer concerns.

Documentation

• Maintain failure records, troubleshooting documentation, and product history.

Required Skills, Experience and Behaviors:

• Bachelor's degree in Electrical Engineering.
• 3-7 years of engineering or technical support experience.
• Ability to read electrical schematics and mechanical drawings.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and teamwork abilities.

Base salary range of $90,000 - $105,000 DOE per annum. The final salary offer will be determined after reviewing relevant factors, including but not limited to location, skill set; relevant experience; and other business and organizational needs.

At-Will Employment Statement Thomas Global Systems is an at-will employer. Employment with the company is voluntary and may be terminated by the employee or the company at any time, with or without cause or notice, and for any reason or no reason at all.

Equal Employment Opportunity (EEO) Statement Thomas Global Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable laws.

Americans with Disabilities Act (ADA) Accommodation Statement If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of a position, please contact us at View email address on click.appcast.io.