Front Office Manager
Courtyard by Marriott Richmond
Front Office Manager
Courtyard by Marriott Richmond Berkeley Richmond, CA
Full-time
Job Overview
Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination.
Responsibilities
- Oversee daily front office operations, including front desk, guest services, and night audit
- Lead, train, and mentor front desk associates to deliver outstanding guest service
- Ensure efficient check-in/check-out processes and resolve guest concerns professionally
- Maintain compliance with Marriott brand standards and company policies
- Create and manage staff schedules, payroll, and coverage
Team Leadership & Culture
- Promote a positive, inclusive, and high-performing work environment
- Drive team engagement, morale, and retention through coaching, recognition, and feedback
- Lead by example in professionalism, service, and teamwork
- Conduct staff meetings, training sessions, and performance evaluations
- Support employee development and address concerns proactively
Group Reservations & Coordination
- Oversee group reservations, room blocks, and special booking requirements
- Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness
- Coordinate with sales and event teams to ensure seamless group arrivals and departures
- Monitor group pick-up, rooming lists, and last-minute changes
- Ensure proper billing setup, routing, and guest experience for group stays
Financial & Administrative Duties
- Manage accounts receivable (AR), including tracking outstanding balances and follow-ups
- Prepare and process invoices for corporate accounts, group bookings, and extended stays
- Ensure accurate billing, folio reconciliation, and guest account management
- Coordinate with accounting on payments, discrepancies, and reporting
- Handle cash management, audits, and front office financial reporting
- Monitor guest satisfaction scores and online reviews; drive improvements
- Collaborate with housekeeping, maintenance, and sales teams for seamless operations
Qualifications
- 2+ years of front office supervisory or management experience in hospitality
- Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required
- Strong leadership skills with a focus on team engagement and culture
- Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar)
- Excellent communication, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexible schedule, including evenings, weekends, and holidays
- High school diploma required; hospitality or business degree preferred
Compensation & Benefits
- Competitive salary (based on experience)
- Health, dental, and vision insurance available
- Paid time off
- Marriott employee travel discounts
- Career advancement opportunities within the Marriott brand
About Us
Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.
Vacancy posted 4 days ago
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