Reservations Supervisor
MV Transportation
MV Transportation is seeking a Reservations Supervisor to lead a high-volume call center team supporting paratransit and transit reservations. In this role, you’ll coach and schedule agents, monitor calls for quality, and ensure accurate trip booking and data entry. You will manage daily performance metrics, resolve escalated customer concerns, and coordinate with operations and dispatch to optimize schedules. The Supervisor supports training, upholds safety and service standards, and promotes a respectful, team-focused culture while helping riders access work, healthcare, and essential services.
Vacancy posted 2 days ago
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