Client Experience Associate

Client Experience Associate Renier Hotopp Law Offices, LLC On-site | Monday–Friday, 8:30 AM – 5:00 PM CST Full-Time | Compensation: Based on Experience Build and Lead Client Experience in a Growing Family Law Firm Renier Hotopp Law Offices is seeking aSenior Client Experience Associateto take ownership of the client journey and help strengthen our systems, communication, and collections processes. This isnot an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program. If you have experience inclient success, account management, collections, or legal client services and you’re comfortable having direct conversations about expectations and payments, this role is for you. About the Firm: Renier Hotopp Law Offices is a boutiqueWisconsin family law firmwith offices in Burlington and De Pere. We focus exclusively ondivorce, custody, and family law matters, providing compassionate guidance and results-driven representation. Who You Are: Confident and comfortable havingdirect conversations with clients Able to stay composed when dealing withfrustrated or high-emotion situations Strong sense of ownership and accountability Business-minded—you understand how client experience impactsrevenue and retention Proactive, resourceful, and solutions-oriented Why Join Us: High-impact role withgrowth potential Collaborative and supportive team environment Opportunity to helpbuild and improve a critical function within the firm What Success Looks Like: Clients feel informed, supported, and confident throughout their case Strong response times (within 24 hours) Increasedpositive reviews and client satisfaction scores Improvedcollections and reduced outstanding balances Clear, organized communication across clients and the internal team Compensation: $55,000 - $70,000/year #J-18808-Ljbffr