Shift Leader

Team Leader

A Team Leader consistently lives out our core values, embraces Chick-fil-A's culture, and leads with a servant's heart. They are passionate about people and serving others, demonstrate strong character, take initiative, and operate with a sense of urgency. Team Leaders support senior leadership by helping execute daily operations and holding team members accountable to Operational Excellence and our Recipe for Service. Their focus is both on ensuring tasks are completed efficiently and on coaching and developing others. By leading through example, they set the standard and tone for the entire team.

Position Type: Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• An in house leadership development program
• Intentional growth and development to help you reach your professional goals
• Free tuition through Point University, and accredited online university
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and close, lead shifts, key holder
• Count drawers
• Excellent communication skills, both written and spoken
• Execution of daily shift huddles to ensure all team members are on the same page
• Completing daily and weekly checklist and posting feedback on opportunities for improvement in Kitchen IQ group chat
• Holding team members accountable to expectations
• Meet monthly with their mentors
• Process sedgwick claims
• Create effective setups by EOD saturday two weeks prior
• Communicate maintenance concerns with vendors and leadership team in Kitchen IQ
• Meet biweekly with the assistant director for 1 hour to continue development
• Set daily performance goals for the team

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Able to work 30-40 hrs per week in operations
• Must be fully available Monday-Saturday
• Available to open/close 2 nights/days per week
• Available two fridays and two saturdays per month
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.