Insurance AR Resolution Coordinator, Revenue Cycle (Remote)

Position Summary The Insurance AR Resolution Coordinator will perform timely and accurate review, research, and resolution of claims and payment exceptions within assigned Third‑Party accounts. The role supports revenue cycle performance by identifying payer issues, coordinating resolution activities, supporting remittance and deposit exception processing, and contributing to process improvements that reduce bad debt and ensure compliance with federal, state, and CVS Health requirements. Essential Functions Analyze claim and payment exceptions to determine appropriate resolution steps. Research claims through payer portals or direct payer outreach using established guidelines. Accurately document actions taken and outcomes achieved. Escalate issues that fall outside of defined procedures with recommendations. Maintain regular and predictable attendance and meet productivity and quality standards. Handle sensitive financial and patient information in compliance with HIPAA and company policies. Perform additional related duties as assigned by management. Required Qualifications Proficiency with Microsoft Office applications (Word, Excel, Outlook). Strong attention to detail with the ability to manage routine, repeatable work accurately. Ability to follow documented procedures and guidelines. Effective written and verbal communication skills with internal and external partners. Ability to work independently within scope and escalate appropriately when issues require additional support. Strong organizational skills and ability to manage multiple tasks simultaneously. Preferred Qualifications Experience in retail pharmacy, PBM, Third Party billing, or healthcare revenue cycle operations. Prior experience with collections, accounts receivable, or remittance processing. Experience reviewing reports and identifying trends or process gaps. Ability to draft clear written instructions or documentation for peers or downstream partners. Previous exposure to payer portals, claim research tools, or billing support systems. Education High School Diploma or General Equivalent Development (GED), required. Associates Degree, preferred. Anticipated Weekly Hours 40 Pay Range The typical pay range for this role is: $17.00 - $31.30. The actual base salary offer will depend on experience, education, geography and other factors. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr