Founding Customer Success Manager

Founding Customer Success Manager (First CSM Hire) | High-Growth AI Startup

Locatio n: San Francisco, CA (South Park) – Initial onboarding / training in New York Cit

y
Compensatio n: $120,000 – $130,000 Base + 10%–15% Performance Bon

us
Work Structu re: Full-time, Monday–Friday (On-site / Office-bas

ed)
About the Com

panyWe have partnered with a well-funded, early-stage AI startup that is transforming the B2B sales sector. Backed by millions in seed capital and trusted by major global enterprises, their cutting-edge software helps sales teams maximize performance. With an international team, they are currently establishing their core presence in San Franci

sco.
The Opport

unityAs the company’s first Customer Success Manager, you will shape the post-sale customer journey, drive retention, and build the foundational CS playbooks from scratch. This is a high-impact, ground-floor role with a direct path to leadership as you build and scale the team down the

line.
Key Responsibi

• litiesOwn the Customer Journey: Act as the primary trusted advisor for a growing portfolio of enterprise and mid-market accounts, ensuring seamless onboarding, high adoption, and maximu
• m ROI.Build the Playbook: Design, implement, and optimize Customer Success processes, health scores, and retention strategies from sc
• ratch.Drive Retention & Expansion: Proactively identify account risks and expansion opportunities to maximize Net Revenue Retention
• (NRR).Cross-Functional Collaboration: Serve as the voice of the customer, partnering closely with the product and engineering teams to influence the software ro
• admap.Future Leadership: Lay the groundwork to hire, mentor, and lead a team of CS professionals as the company s

cales.
Requirements & Qualifi

• cationsExperience: Minimum of 3+ years of dedicated Customer Success Management (CSM) experience, ideally within a B2B SaaS, tech startup, or fast-paced digital envir
• onment.Startup Grit: A dynamic, high-energy professional who thrives in ambiguity, possesses a strong entrepreneurial spirit, and loves working in a rapidly changing envir
• onment.Location & Commute: Ability to work full-time out of the South Park, San Francisco office
• daily.Onboarding Flexibility: Ability to travel to New York City for comprehensive, hands-on training and onboarding prior to the SF office o
• pening.Communication: Exceptional relationship-building, communication, and presentation

skills.
What’s

• on OfferCompetitive base salary of $120K
• – $130K.Performance-based annual bonus of 10
• % – 15%.Ground-floor equity potential at a well-funded AI
• startup.Clear, accelerated path to a leadership/manageme
• nt role.Flexibility for hybrid/remote options after the initial onboarding and stabilization period (first few