Program Support Assistant

US Department of Veterans Affairs

Program Support Assistant

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Receives and screens visitors and telephone calls for the GI Screening Program including inquiries from veteran patients and their significant others as well as internal and external clinical staff.

Works closely with community resources to ensure that cases are processed in a timely manner.

Creates and queries databases and spreadsheets to generate reports and track program data.

Performs work involving the collection, compilation and/or tracking of data and statistical information in support of care of veterans in the community.

Prepares GI non-invasive screening kits for dissemination to clinics or directly to patients, tracking and monitoring compliance within Program guidelines.

Makes initial and follow-up contacts with veteran patients (via phone or secure messaging) to ensure that appointments are kept and/or rescheduled.

Maintains Program calendar.

Plans logistical aspects of conferences, training, awards programs and other recognition events, such as securing location and meeting facilities, compiling attendance lists, and developing support materials.

Reads incoming correspondence, publications, regulations and directives which affect the GI Screening Program to determine whether individual action can be taken or further guidance is needed.

Maintains control records on incoming correspondence and action documents and follows up to insure timely reply or action.

Prepares and reviews documents prepared for signature of, or requiring coordination by, supervisor for conformance with regulations, grammar, format and special policies of the SLVHCS.

Makes necessary travel arrangements, submits travel vouchers and reports for Program Coordinator.

Serves as the Records Manager for the GI Screening Program by maintaining a central filing system and library of correspondence, publications, policies and regulations, manuals and other resource materials.

Assists with maintenance of timekeeping data.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, subject to change based on the needs of the facility.

This is not a virtual position.

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Vacancy posted 1 day ago

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