Community Manager (HUD-Affordable Housing)

Community Manager (HUD-Affordable Housing) The Community Manager’s primary responsibility is to serve as the point of contact for the property and stakeholders, providing leadership, supervising staff, ensuring superb customer service, and managing all aspects of apartment community operations. They implement the annual business plan, maintain financial excellence, maximize occupancy, uphold community values, ensure compliance, and oversee staff and vendor activities. Essential Duties Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs. Assist with file audits, HUD management and occupancy reviews, and INSPIRE inspections. Administer HUD recertifications and supervise all aspects of monitoring agency compliance, including proper recertification, interim recertification procedures, and coordinate annual unit inspections. Oversee day‑to‑day outreach, sales, and customer service efforts to meet and exceed performance targets. Evaluate current market conditions and competition. Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control. Provide customer service to residents, resolving any issues that may arise and ensuring maintenance completes service requests. Ensure that all property reporting is completed in a timely manner (e.g., financial reports, marketing reports). Operate within budget and purchasing guidelines. Maintain curb appeal by walking/inspecting property and vacant units. Ensure company policies and procedures are met. Attend court proceedings, as necessary. Coordinate and lead staff meetings, as necessary. Supervise, review, evaluate, and counsel employees in conjunction with the directives of the area. Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events. Prepare reports of all operational financial data for the Regional Property Manager, Property Staff Accounts, and other corporate departments as requested. Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team. Job Requirements At least 3 years of property management experience. Working knowledge of compliance experience with project‑based Section8. Professional certification: COS or TCS required. Strong knowledge of HUD, LIHTC, Section8, and Fair Housing Laws. Demonstrated leadership ability and proven track record of success with the leasing process. Must be able to walk apartments and grounds, including steps and climbing stairs. Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner. Strong financial analysis, budgeting, and P&L management skills. Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates and other legal issues affecting property management. Experience with unit and common area renovations. Possess proven financial and accounting expertise. Excellent and premier customer service orientation. Accounts receivable and collections experience is a must. Attention to detail and ability to work independently on assignments. Proficient in Word, Excel, Outlook, and Yardi Property Management Software required. Education High school diploma or GED. Ability to perform intermediate mathematical functions and to use on‑site resident management software. Professional Experience Minimum of three years in affordable residential property management, specifically project‑based Section8 affordable housing. Attendance / Travel Requirements The position requires work any of the seven days of the week, 52 weeks per year. Overtime may be required. On‑call duty as scheduled or necessary. Travel may be required for owner gatherings or resident events, possibly in another state. Computer Skills Intermediate Computer/Microsoft Suites/Internet knowledge. Working knowledge of Outlook and OneSite/Yardi. Physical Demands Must be capable of accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, or carry weights of up to 50 lbs. independently and 100 lbs. with assistance. Learning & Development Maintain commitment to ongoing personal development and career growth through corporate and external resources as needed. Salary: $80,000-$85,000. Eligibility for discretionary or performance‑based bonuses. Full‑time (30+ hours/week) eligible for 2 weeks paid vacation, sick leave, 11 paid holidays, and health & welfare benefits as outlined on the company website. Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. #J-18808-Ljbffr