Client Support Specialist III

Client Support Specialist III

Coastal Payroll Services, a leading provider of human capital management services headquartered in Southern California, is seeking a dedicated and enthusiastic Client Support Specialist III to join our dynamic Client Support team. As a Client Support Specialist, you will play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution.

What You'll Do:

• Client Management: Oversee and manage your designated portfolio of clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
• Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
• Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
• Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
• Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field.

What You'll Bring:

• Industry Experience: Proven knowledge and/or experience in customer service and operations within payroll and human resources functions.
• Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
• Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
• Regulatory Knowledge: Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels.
• Multitasking Ability: Ability to work in a fast-paced environment.
• Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
• Analytical Skills: Solid math and analytical skills to effectively support clients.
• Educational Background: A BS/BA degree or equivalent work experience.

What We Offer:

• Medical, dental, and vision insurance
• 401(k) eligibility after 90 days
• PTO, sick time, and 7 paid holidays
• Paid Family Leave
• Life and AD&D insurance
• FSA and Dependent Care FSA
• Voluntary benefits
• Employee referral bonuses
• Quarterly team events

Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.