Front Desk Agent

At Renaissance Hotels , we believe every guest should feel like they’ve arrived somewhere extraordinary—and it starts with you. As a Front Desk Agent , you’re more than a friendly face at the front—you’re a trusted guide, a resource, and a part of the discovery experience. You’re the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful. What You’ll Be Doing Warm Welcomes & Thoughtful Departures Greet every guest with warmth, professionalism, and a sense of genuine hospitality Manage the check-in and check-out process with accuracy and efficiency Provide personalized information about the hotel, local attractions, and must-see hidden gems Communication That Connects Answer phones and emails promptly and with clarity Route inquiries and assist with guest needs or requests with care and urgency Reservation & Guest Management Handle bookings, modifications, and cancellations with confidence Ensure accuracy in our reservation system and support smooth room assignments Assist with special requests, room changes, and amenity needs Resolve guest concerns with professionalism and empathy—your follow-through makes all the difference Keep the front desk organized and running smoothly Manage cash transactions, reconcile payments, and follow all security protocols Monitor access and collaborate with security as needed to ensure guest safety Be a Team Player Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations Stay cool under pressure and juggle multiple responsibilities without missing a beat What You Bring High school diploma or equivalent Previous experience in hospitality, guest service, or front desk operations is a plus Excellent communication skills, both written and verbal Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred Ability to stay calm, friendly, and efficient in high-pressure situations A genuine love for people and a passion for great service Able to stand for long periods of time Flexible schedule to include varying weekends and holidays Why You’ll Love Being Here Full-Time Benefits Include: 401(k) with Company Match Paid Time Off, Vacation, and Holiday Pay Flexible Spending Accounts & Identity Theft Protection Disability & Supplemental Life Insurance Employee Assistance Program Incredible Marriott Hotel & Discounts across the TPG portfolio. Growth opportunities and a fun, supportive team culture At Renaissance Boca Raton , we celebrate individuality, creativity, and connection. We’re not just checking guests in—we’re inviting them to discover something unexpected, and you’re the one who makes it possible. Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr