Cloud DevOps Analyst

Cloud DevOps Analyst

The Cloud DevOps Analyst is responsible for supporting and maintaining the hosted environment supporting all customer facing applications at Gateway, with an emphasis on automation, infrastructure as code, and continuous integration/continuous deployment (CI/CD) practices. This role works closely with and serves as a second to our Cloud Architect, providing an excellent opportunity for a driven, growth-oriented individual to develop deep expertise in modern cloud and DevOps practices.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or other related field. Or equivalent work experience.
• 1-3 years of IT work with cloud hosted products and services, and systems administration experience with multi-platform environments.
• Industry recognized certifications preferred.
• Gateway applications knowledge nice to have.

Core Competencies

• To have a functional knowledge of, or a strong desire to learn:
  • Microsoft Azure cloud infrastructure and services
  • Infrastructure as Code (IaC) using Terraform
  • Configuration management and automation using Ansible
  • Container orchestration using Kubernetes
  • CI/CD pipeline development and management using Azure Pipelines
  • GitOps and deployment automation using Argo CD
  • Microsoft Server Operating Systems
  • Basic T-SQL query writing
  • Monitoring and logging systems for troubleshooting
  • TCP/IP and networking
  • Client/Server Architecture and Services
  • Analysis of web site front end (Python, JavaScript)
• Demonstrated curiosity and aptitude for learning new technologies quickly, with a desire to develop deep expertise in cloud and DevOps tooling over time.
• Willingness to learn new software as needed.
• Excellent written and verbal communication skills.
• Ability to interpret and take relevant actions with respect to infrastructure metrics and other statistical information.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively communicate information in one-on-one and small group situations to employees within the organization as well as external customers as necessary.
• Ability to think logically and pay close attention to detail.
• Ability to independently delve deeper into more general technical issues when needed.
• Ability to prioritize and handle multiple projects simultaneously.
• Ability to maintain confidentiality.
• Ability to maintain a good working relationship with all levels and positions of the company.
• Ability to work in a team environment and on an individual basis.
• Working additional hours beyond regularly scheduled hours or hours opposite of regularly scheduled hours as requested by management.
• Understanding of the necessity to meet stringent deadlines.

Job Description

• Work alongside and support the Cloud Architect, gaining hands-on experience across cloud infrastructure and DevOps practices in a mentored environment.
• Strong troubleshooting ability to identify and take corrective action on a timely and effective basis; ensure that proper documentation is created to avoid problems in the future.
• Provide technical support and troubleshooting for Azure hosted resources.
• Assist in the design, implementation, and maintenance of infrastructure as code using Terraform to provision and manage Azure resources consistently and repeatably.
• Support the development and maintenance of Ansible playbooks for configuration management and automated provisioning of cloud and on-premise resources.
• Assist in building, managing, and optimizing CI/CD pipelines using Azure Pipelines to support automated testing, deployment, and release workflows.
• Learn to deploy, manage, and troubleshoot containerized workloads using Kubernetes, ensuring reliability, scalability, and performance.
• Support the implementation and maintenance of GitOps workflows using Argo CD to manage application deployments and configuration drift.
• Proactively identify areas for improvement based on evolving standards and best practices. Azure is a constantly changing platform, with improvements occurring constantly, and we must keep pace and ensure we take advantage of them.
• Support and maintain resources in company owned cloud infrastructure subscriptions.
• Support and maintain customer on-premise hosted managed appliance-based workloads.
• Participate in after-hours on-call rotation for support of hosted and managed infrastructure.
• Create and maintain Standard Operating Procedure documents for common tasks.

General Duties

1. Complete all tasks and handle all situations in accordance with Gateway's Core Values.
2. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
3. Communicate in a clear, concise and timely manner, including voicemail and email.
4. Always promote and uphold the values, mission, and vision of the company.
5. Read, understand, and comply with the Employee Handbook.
6. Promote and adhere to all defined policies, processes, and procedures.
7. Travel up to 15%.
8. Perform other tasks as required by management.

Physical Demands

• Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job.
• Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job.
• Ability to work in inside environmental conditions.

Diversity and EEO Statement

As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.

No agencies, please.

We are not sponsoring visas at this time.