Travel Concierge

Responsibilities Chat with travelers via WhatsApp to understand preferences and give personalized recommendations Respond to inquiries quickly, with initial responses within 10 to 20 minutes during your shift Handle special requests and coordinate communication between clients and hotels or vendors Research and recommend hotels, restaurants and attractions using AI tools and online sources Verify location, timing, currency and amenities before confirming bookings Coordinate hotel reservations, car rentals and travel logistics across booking platforms Write destination guides and travel recommendations Collaborate with the marketing team on social content Solve problems calmly when plans change due to delays or cancellations Requirements Exceptional written English Empathetic, client-focused service mindset Detail-oriented and reliable Comfortable with Slack, WhatsApp, Google Sheets and Docs, and booking platforms Available for one of the two offered shifts consistently Preferred Qualifications Experience with Expedia Tapp or Fora Background in hospitality, travel or concierge services Experience with AI tools such as ChatGPT Knowledge of airlines, loyalty programs and travel booking systems Negotiation skills with vendors and hotels Benefits Paid in USD bi-monthly (15th and 30th) Paid time off per company policy Holiday observance per company guidelines 100% remote setup About the Company Hire Overseas hires for Brains and Brands in the luxury travel and hospitality space. #J-18808-Ljbffr