Technical Operations Manager

Hybrid Schedule (M/F remote, T/W/TH in-office) At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day! About This Team The Manager, Technical Operations, Demand will focus on Magnite’s ClearLine product and play a lead role in ensuring clients using our technology achieve optimal results. A core component of the role is utilizing emerging AI technologies and advanced analytics to streamline workflows, identify insights across large datasets, and drive scalable operational solutions. The role serves as an internal point of escalation at the intersection of Account Management and Product/Engineering. ClearLine is a SpringServe-powered buy-side platform that transacts across the Magnite media footprint. In This Role You Will: Manage a queue of technical escalations from ClearLine Account Managers while maintaining a high standard of organization, responsiveness, professionalism, and stakeholder communication Troubleshoot highly complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations Use modern AI tools and emerging technologies to identify repeatable operational challenges, design scalable solutions, automate workflows, and improve team efficiency. This role will be expected to actively evaluate and leverage evolving AI capabilities to deliver meaningful operational impact. Create and maintain technical documentation for both internal and external audiences, including troubleshooting guides, platform feature documentation, process documentation, and customer-facing support materials Take initiative in investigating ambiguous problems, proactively seeking answers, asking thoughtful questions, and driving issues to resolution with minimal oversight Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge Act as a cross-functional project lead when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives Partner directly with Product and Engineering teams to escalate bugs, define technical requirements, reproduce issues, and support resolution efforts Create, manage, and troubleshoot custom data feeds and reporting solutions using SQL and Python within Snowflake, Databricks, and related data environments Query and analyze large datasets across multiple systems using SQL and Python to identify trends, diagnose issues, and support operational decision-making Troubleshoot advanced programmatic advertising workflows and integrations, including: VAST and OpenRTB protocols DSP/SSP integrations Audience onboarding and DMP workflows Video ad serving and delivery behavior Tracking and reporting discrepancies Platform and API integrations Strong proficiency in SQL and Python for data analysis, troubleshooting, automation, and workflow development Strong interest in and aptitude for learning emerging AI technologies, with the ability to apply AI tools to operational workflows and problem-solving Strong knowledge of video advertising ecosystems, particularly within CTV and programmatic environments Excellent technical writing and documentation skills Strong analytical thinking and troubleshooting abilities, with experience diagnosing and resolving complex technical issues Strong project management and cross-functional coordination skills Excellent verbal and written communication skills, with the ability to identify root causes, explain technical concepts clearly, and guide stakeholders toward solutions Ability to work independently, prioritize effectively, and thrive in a fast-paced environment Strategic mindset with the ability to balance immediate operational needs with long-term scalable solutions Preferred 6+ years of relevant experience in technical operations, ad tech, programmatic advertising, solutions engineering, or related fields Experience developing and optimizing media strategies for performance-driven advertising campaigns Understanding of the programmatic advertising call chain, including VAST and OpenRTB protocols Experience working with advertising agencies, DSPs, SSPs, or related advertising technology platforms Strong understanding of audience targeting capabilities, identity/data strategies, and related advertising technologies In New York, the base salary range for this role is $125,000 – $135,000. In Massachusetts, the base salary range for this role is $115,000 – $125,000. In Colorado, the base salary range for this role is $100,000 – $110,000. Actual compensation will be determined based on location, experience, skills, and internal equity. This Role Is Also Eligible For Annual performance-based bonus Equity (NASDAQ: MGNI) During the interview process, candidates will receive more specific information about the salary range applicable to their experience and location. Comprehensive Healthcare Coverage from Day One Generous Time Off Holiday Breaks and Quarterly Wellness Days Equity and Employee Stock Purchase Plan Family-Focused Benefits and Parental Leave 401k Retirement Savings Plan with Employer Match Disability and Life Insurance Cell Phone Subsidy Monthly Fitness and Reimbursement We support internal mobility, skill development, and leadership pathways through structured career frameworks and learning programs. Company Culture Magnite’s culture is rooted in collaboration and connection, recognizing that both are essential to success. Our hybrid schedule includes two remote workdays (Monday and Friday) and three in-office days (Tuesday through Thursday), where employees can take advantage of catered lunches, beverages, snacks, training opportunities, and engaging office events that enhance the work experience. In addition, we support our team through meaningful benefits and programs, including community service and volunteer opportunities, company-matched charitable contributions, access to mental health resources, structured career development initiatives and growth frameworks, culture and inclusion programs, and our Bonusly peer-to-peer recognition platform. About Us The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC. Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class. Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change. #J-18808-Ljbffr