Sr Channel Planning & Programs Manager | Micro Business & Fiber

Sr. Channel Planning & Programs Manager, Micro & Fiber

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Job Overview: The Sr. Channel Planning & Programs Manager, Micro & Fiber leads the enablement infrastructure for T-Mobile's Micro Business and Fiber sales channels and drives a team of senior program managers accountable for onboarding, field readiness, tools adoption, and sales program execution. This role translates channel strategy into operational outcomes, manages an active portfolio of cross-functional programs and vendor relationships, and serves as the strategic enablement partner to sales leadership across a multi-region channel. The ideal candidate is operationally sharp, data-literate, and actively uses AI tools to accelerate decision-making and program delivery. Two positions are available one supporting the Micro Business channel and one supporting the Fiber channel, including its transition to a third-party labor model.

Job Responsibilities:

• Own the full enablement lifecycle for the assigned channel (Micro Business or Fiber) including onboarding, field readiness, tools adoption, and sales program execution translating channel strategy into measurable operational outcomes
• Lead a team of senior program managers with direct accountability for the results they produce; coach, develop, and hold the team to clear performance standards
• Manage an active portfolio of cross-functional programs simultaneously vendor tool negotiations, system migrations, process redesign, and compliance rollouts ensuring commitments are delivered on time and at standard
• Build and maintain cross-functional relationships with Sales, HR, Technology, Finance, Legal, Marketing, and third-party partners to secure resources, resolve escalations, and drive sustainable channel growth
• Oversee third-party labor integration, performance accountability, and compliance standards, including onboarding of JV partners and vendor sellers into T-Mobile systems, tools, and practices
• Develop and maintain operational reporting dashboards, scorecards, seller activity and performance tracking and surface analytics-driven insights and recommendations to senior leadership
• Identify and eliminate systemic barriers to seller productivity; leverage AI and automation tools to build scalable, measurable solutions
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• 7+ years of progressive experience in sales operations, channel strategy, program management, or sales enablement (Required)
• Demonstrated experience leading teams of program managers or comparable direct reports, with direct accountability for outcomes (Required)
• Proven track record managing a concurrent portfolio of cross-functional programs across Sales, Operations, Technology, HR, Legal, and Finance (Required)
• Hands-on experience managing vendor relationships, tool licensing negotiations, and third-party partner integrations (Required)
• Experience managing or integrating third-party labor, external sales forces, or JV partners into internal systems and standards
• Wireless, telecom, or technology industry sales experience
• Experience building or scaling sales channel enablement programs, including programs supporting third-party or indirect labor models
• Familiarity with Fiber, broadband, or door-to-door (D2D) sales channel operations
• Background in deal desk design, structured crediting policies, or sales compensation program execution
• Experience with territory design, go-to-market planning, or market coverage strategy
• Familiarity with T-Mobile internal platforms and back-office systems (e.g., MagentaU, TFB)
• PMP certification or equivalent

Knowledge, Skills and Abilities:

• Salesforce (SFDC) Proficiency in case management, lead routing, territory configuration, and coordination with back-office/admin teams on system changes and migrations (Required)
• AI Tools Demonstrated use of AI tools (e.g., Claude, Microsoft Copilot, ChatGPT, or equivalent) to accelerate program delivery, draft communications, analyze data, or build workflows; comfort adopting new AI capabilities as they become available (Required)
• Sales Tool Stack Management Experience managing enterprise sales tool stacks: dialing platforms (e.g., Dialpad), sales engagement tools (e.g., Outreach), prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo, DUNs) (Required)
• Reporting & Dashboards Ability to build and maintain operational reporting dashboards, scorecards, seller activity reporting, and program performance tracking across multiple data sources (Required)
• Change Management Experience leading teams through system migrations, tool decommissions, process transitions, and role standard rollouts with minimal disruption to seller productivity (Required)
• Workflow Automation Experience designing or automating workflows and approval processes using SharePoint, Power Automate, or equivalent platforms (Required)
• Stakeholder Management Strong cross-functional stakeholder management and executive communication ability to synthesize complex, multi-workstream information for VP/Director-level audiences (Required)
• Program Management Proven ability to manage a concurrent portfolio of programs across multiple functions; holds teams accountable to outcomes and deadlines (Required)
• Analytical Thinking / Problem Solving Ability to identify systemic barriers to seller productivity and develop scalable, measurable solutions (Required)
• Compliance & Vendor Governance Experience establishing compliance frameworks, performance accountability structures, and corrective action processes for third-party partners (Required)
• Microsoft Office Suite Proficiency in PowerPoint, Excel, and SharePoint for program tracking, executive presentations, and operational documentation (Required)
• Channel Planning & Strategy Ability to translate channel strategy into executable programs, tools, and processes that measurably improve seller productivity across a multi-region, multi-market sales channel (Required)
• Fiber / Broadband / D2D Sales Familiarity with Fiber, broadband, or door-to-door sales channel operations and go-to-market execution (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel: Travel Required (Yes/No): No DOT Regulated:DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Base Pay Range: $107,200 - $193,300 Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location,

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out

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