Workflow Coordinator

Job Description

Job Description

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal's survey of the nation's largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Workflow Coordinator position in our Milwaukee Office.

This position offers a flexible, hybrid working arrangement.

The Position

Wilson Elser's Milwaukee Office seeks a full-time Workflow Coordinator to join our expanding Paralegal Service Center. This Paralegal Service Center supports a wide variety of practice areas, in all of our 46 national offices. This is an excellent opportunity for experienced paralegals seeking to expand their careers into legal operations with a national firm.

Key Responsibilities:

Reporting to the Manager, the Workflow Coordinator would:

• Monitor and manage the daily workflow of the Paralegal Service Center.
• Serve as the central point of coordination for incoming paralegal requests.
• Receive, review, prioritize, and assign incoming work requests based on urgency, complexity, deadlines, and staff availability.
• Communicate with requestors to obtain missing information or clarification about paralegal projects.
• Balance workloads across the paralegal team to maximize efficiency and productivity.
• Track assignments from intake through completion to ensure service standards and deadlines are met.
• Monitor paralegal assignment queues, identify workflow bottlenecks, and redistribute work when needed.
• Track deadlines and proactively address workload concerns before service levels are impacted.
• Escalate priority issues or resource constraints to management as appropriate.
• If workflow coordination responsibilities are slow, utilize a timekeeper number to provide direct billable support as a backup resource.

Qualifications

• Bachelor's degree
• 10+ years of litigation paralegal experience with broad knowledge of legal workflows
• Experience working in a national law firm is strongly preferred
• Strong understanding of a variety of paralegal assignments and required effort
• Strong organizational and time-management skills with the ability to manage multiple competing priorities
• Excellent project management skills
• Sound judgement in prioritization and workload allocation
• Strong communication and collaboration skills
• Proficiency with Microsoft Office Suite and document management systems
• Ability to work independently while collaborating effectively across teams
• Experience with legal workflow management software is a plus

Why Should You Apply?

• Benefits: Outstanding benefits package, including 401k match and generous PTO plan
• Career Growth: Ample opportunities for professional development and advancement
• Employee Perks: Access to corporate discount plans and other benefits