Patient Service Representative - Full Time

Job Description

Job Description

Location: Narberth, PA
Schedule: Monday–Friday, 8:00 AM–4:00 PM | No weekends

Integrated Physical Therapy is looking for a full-time Patient Service Representative to help patients feel welcome, informed, and supported throughout their care. Our outpatient practice emphasizes individualized treatment and strong relationships with the people we serve.

As a Patient Service Representative, you’ll be a key point of contact for patients and a partner to our clinical team. You’ll help keep the day running smoothly while making sure patients have a positive experience from their first call through their final visit.

What you’ll do

• Welcome patients and manage check-in and check-out.
• Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
• Help patients understand appointment details, paperwork, and financial responsibilities.
• Collect and process copays, coinsurance, and deductible payments.
• Verify insurance benefits and obtain insurance authorizations.
• Contact physicians’ offices to obtain prescriptions and referrals.
• Maintain accurate patient information and handle it with care and confidentiality.
• Work with therapists to keep schedules organized and follow up with patients who need appointments.
• Run and update reports that support clinic operations.

What we’re looking for

• A warm, professional communicator who enjoys helping people.
• Strong organizational skills and attention to detail.
• The ability to multitask and manage competing priorities in a busy office.
• Confidence using computers and learning new systems.
• A team-oriented approach and willingness to take initiative.
• Insurance experience is a plus, but is not required.

Experience in a medical office, physical therapy clinic, scheduling, or customer service is helpful. Training will be provided.

What we offer

• Full-time, consistent weekday hours with no weekends.
• Medical benefits and 401(k) benefits.
• Paid time off.
• Training and ongoing support.
• A collaborative team focused on excellent patient care.

If you enjoy building relationships and helping patients have a great experience, we’d love to hear from you. Apply to join Integrated Physical Therapy in Narberth.