Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Madison, Wisconsin through a Long-term Contract opportunity. This position focuses on delivering helpful, timely service to callers while accurately processing customer information and orders. The ideal candidate is comfortable working in a call center setting, handling a steady volume of inbound interactions, and providing attentive support across multiple customer needs.

Responsibilities:
• Respond to incoming calls with empathy and a strong focus on customer satisfaction.
• Enter orders and customer details accurately while maintaining organized and up-to-date records.
• Assist individuals with questions, requests, and service-related concerns in a clear and efficient manner.
• Manage high-volume call activity in a structured call center environment while meeting service expectations.
• Place outbound calls when follow-up is needed to confirm information, resolve issues, or provide updates.
• Document customer interactions thoroughly to ensure continuity and accurate account handling.• Previous experience in customer service, preferably within a call center environment.
• Ability to handle inbound and outbound calls with confidence and professionalism.
• Strong data entry and order processing skills with close attention to accuracy.
• Clear verbal communication skills and the ability to listen actively to customer needs.
• Comfortable managing multiple tasks while maintaining a high level of service.
• Reliable organizational skills and the ability to keep detailed interaction records.