Director of Environmental Services

Job Description

Job Description

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About the Position

The Director of Environmental Services is responsible for enhancing the overall Resident experience through the provision of exceptional management and training of housekeeping staff. The Director of Environmental Services ensures all areas of the community are neat, orderly, and welcoming for guests. The attention to detail and cleanliness of the community is paramount in delivering the level of service Grand Living promises to its residents and their family members. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of resident satisfaction. The department provides housekeeping services and upkeep of all public areas and resident apartments, including oversight of laundry. The Director of Environmental Services position is under the general guidance of the Executive Director in accordance with Community’s standards, processes, procedures, practices, and philosophies.

Qualifications and Requirements

The Director of Environmental Services must possess the following knowledge, skills and abilities:

• High School Diploma or GED, required.
• Associates in Culinary Arts or Hospitality Management or another similar major or Culinary Diploma, highly preferred.
• Higher Level Degree (Associates or Bachelors), highly preferred. 
• Five or more years of housekeeping or environmental services experience, required.
• Supervisory experience, highly preferred.
• Experience and knowledge with floor cleaning machinery and maintenance to include VCT tile stripping and resurfacing, and carpet cleaning and stain removal, highly preferred. 
• Ability to read, write and understand the English language sufficiently to communicate with Residents, guests, and fellow employees; to explain and record Resident requests, comprehend work requests, differentiate individual linen use and care, product labels, Community communications.
• Ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks, and work in narrow and confined spaces.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 50 pounds and push or pull carts weighing up to 50 pounds.

Benefits

For the Director of Environmental Services, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

Equal Employment Opportunity

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated. 

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