Operations Analyst

Job Description

Job Description

Position Overview

PsynergyHealth is a fast-growing telehealth platform dedicated to revolutionizing virtual care delivery.

We are seeking a detail-oriented, highly organized Operations Analyst to support the day-to-day operational backbone of our clinical and administrative functions.

In this on-site role, you will manage hospital and payer credentialing processes, support the onboarding and ongoing management of our clinician network, and serve as a key operational liaison between our clinical staff, hospital partners, and third-party billing partner. Your analytical mindset and process orientation will help ensure clinicians remain credentialed and compliant, operational workflows run smoothly, and cross-functional teams have the accurate data and support they need to deliver excellent patient care.

Core Responsibilities

1. Hospital & Payer Credentialing

•       Manage the end-to-end credentialing and re-credentialing process for clinicians across hospital partners, payers, and other healthcare facilities.

•       Maintain accurate, up-to-date credentialing files, licensure records, and certifications in compliance with regulatory and accreditation standards.

•       Track credentialing timelines and proactively follow up with clinicians, hospitals, and payers to prevent lapses or delays in active status.

2. Clinician & Provider Management

•       Support onboarding and offboarding logistics for clinicians, including documentation collection, systems access, and training coordination.

•       Maintain organized clinician records, schedules, and staffing rosters to ensure adequate coverage across programs.

•       Monitor clinician compliance with internal policies, licensure renewals, and continuing education requirements.

•       Act as a day-to-day resource for clinicians navigating operational or administrative questions.

3. Clinical & Hospital Partner Liaison

•       Collaborate closely with clinical leadership and hospital partner administrative teams to coordinate workflows, resolve operational issues, and support program launches.

•       Facilitate clear communication between clinical staff and hospital partners to ensure alignment on protocols, expectations, and reporting needs.

•       Assist in preparing materials, data, and documentation for hospital partner meetings and joint operating reviews.

4. Billing Partner Coordination

•       Work directly with our third-party billing partner to ensure timely, accurate claims submission and resolution of billing or coding discrepancies.

•       Reconcile clinician and encounter data between clinical systems and the billing partner to support accurate revenue cycle reporting.

•       Troubleshoot billing-related issues that require clinician documentation, credentialing verification, or clinical input.

5. General Operations Support

•       Identify opportunities to streamline operational workflows and improve process efficiency across departments.

•       Maintain and update standard operating procedures, trackers, and internal documentation.

•       Support ad hoc projects and other operational initiatives as assigned by leadership.

Requirements & Qualifications

Education & Credentials

•       Degree: Bachelor's degree required; degrees in Healthcare Administration, Business, Public Health, or a related field preferred.

Experience & Skills

•       Experience: Minimum of 2-3 years of relevant experience in healthcare operations, credentialing, provider/clinician management, or a comparable administrative role, preferably within a healthcare, telehealth, or managed care setting.

•       Credentialing Knowledge: Familiarity with hospital credentialing, payer enrollment processes, and licensure requirements is highly preferred.

•       Organization: Strong attention to detail and the ability to manage multiple timelines, records, and stakeholders simultaneously.

•       Communication: Clear, professional written and verbal communication skills suited for coordinating across clinical staff, hospital partners, and billing partners.

•       Technical Proficiency: Comfort working with credentialing platforms, Electronic Health Records (EHR), and standard office/productivity software.

•       Problem Solving: Ability to identify operational bottlenecks and drive practical, timely solutions.

Compliance & Legal Disclosures

•       Equal Opportunity Employer: PsynergyHealth is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

•       FLSA Status: This position is classified as Exempt under the Fair Labor Standards Act (FLSA).

•       Privacy & Healthcare Standards: The Operations Analyst must maintain strict compliance with HIPAA and privacy rules, safeguarding sensitive Protected Health Information (PHI) encountered through credentialing, billing, and clinician records.

Why Join Us?

•       Be part of an innovative virtual care delivery model

•       Flexible, collaborative on-site team culture

•       Supportive and collaborative team culture

•       Opportunity to shape and grow operational processes at a scaling company

•       Meaningful impact on clinician experience and patient care delivery

•       Competitive compensation (details provided during interview process)

Apply today and help us build the operational foundation for a healthier future.