Program Manager, Client Delivery

Position Overview PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government. Our easy-to-implement platform consolidates government services and payments into one connected experience, enabling clients to drive resident trust, collect revenue quickly, and redeploy staff to more important challenges. Our solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more. PayIt has been included in the GovTech 100 each year since 2017. What You'll Do Own the master program plan across all DMV workstreams, including implementation, integration, product, and engineering, maintaining a single source of truth on scope, schedule, health, risk, status, and progress Facilitate cross-functional coordination between Implementation Managers (client‑side change and rollout), Integration Managers (technical connectivity and data flows), Product Managers (feature scope and prioritization), and Development teams Serve as the primary day‑to‑day program contact for the DMV client stakeholders, running steering committees, status reviews, and executive check‑ins Identify and actively manage cross‑workstream dependencies, blockers, and risks before they become escalations Drive program governance, owning RAID logs, decision logs, milestone tracking, and change control processes Translate client‑side ambiguity (policy changes, shifting priorities, agency constraints) into clear direction for internal delivery teams Partner with Implementation and Integration Managers to sequence workstreams, surface readiness gaps, and coordinate go‑live planning Create and maintain program reporting cadences that keep both the client and internal leadership appropriately informed Escalate the right issues to the right people—knowing when to resolve internally vs. when to bring something to leadership What We're Looking For Bachelor's degree in a relevant field plus 5+ years of program management experience in a SaaS, enterprise software, or govtech delivery environment Proven ability to coordinate across multiple delivery functions (implementation, integration, product, engineering) without direct line authority Strong command of program governance frameworks: milestone tracking, RAID logs, dependency mapping, change control Proven success in managing large, multi‑workstream programs with significant external stakeholder complexity with government or regulated industry stakeholders Comfort operating in a matrixed environment where influence, not authority, drives alignment High attention to detail paired with strong systems thinking and prioritization skills Strong executive presence with the ability to influence and build trust with senior state agency stakeholders Excellent written and verbal communication skills, able to distill program complexity into clear stakeholder updates Proficiency with program and project management tooling (Jira, Asana, Smartsheet, or equivalent) Comfortable operating in high‑visibility, high‑accountability client environments Nice to Have Direct experience working with state government agencies, with a strong preference for DMV, transportation, and/or licensing domains PMP or equivalent certification preferred; agile delivery experience a plus Familiarity with SaaS implementation lifecycles: including configuration, UAT, training, and hypercare phases Experience managing programs tied to contracts, procurement structures, and public sector delivery expectations Experience supporting government procurement, contract milestones, or SLA management Prior experience on a DMV, transportation, or licensing technology program Travel Requirement This position requires up to 20% travel to client locations in North Carolina for on‑site meetings, project support, and relationship management. Annual Salary Range $125,000—$150,000 USD Why Work For Us Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve. We tackle complex challenges, support your growth, and foster a collaborative culture that values every voice. Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work. Equal Opportunity and EEO Statement PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender expression or identity, sexual orientation, or any other basis protected by applicable law. PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team. U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E‑Verify. #J-18808-Ljbffr PayIt