Customer Service Representative

TRC Talent Solutions is recruiting for client in Burlington NC for a Bilingual Customer Service Representative

• Pay $20-$25/hr. DOE

• Must be fluent in spanish and English

• Company Location -- Burlington, NC 27217, USA

• Direct Hire opportunity

• Manufacturing Cusromer service skills preferred

  Roles and Responsibilities:
  As a Customer Service Representative, you will play a vital role in the company's mission to provide outstanding service. Your responsibilities will include:
  - Engaging with customers through various channels to address inquiries and resolve issues promptly and effectively.
  - Collaborating with team members to ensure a seamless experience for our customers.
  - Maintaining detailed records of customer interactions and feedback to enhance service quality.
  - Identifying opportunities to improve processes and contribute to the overall success of the team.
  - Upholding our standards of excellence in every customer interaction.
  Experience Level:
  - Preferred experience level is 2 to more years in customer service or a related field.
  Desired Skills:
  Our client seeks individuals who possess strong communication skills and a passion for helping others. You should be adept at problem-solving and able to work collaboratively in a fast-paced environment. Your ability to empathize with customers and maintain a positive attitude will be essential in delivering top-notch service. Proficiency in using customer relationship management (CRM) software and a keen attention to detail will further enhance your contributions to the team.
  Employment Type:
  - Direct Hire
  Company Description:
  TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.