Head of Service USA

Job Description

What This Opportunity Offers

• Join a global leader in maritime, offshore, and fire safety, protecting and saving lives around the world .
• A highly visible leadership role at the heart of VIKING's U.S. service organization across multiple locations.
• Competitive salary and excellent benefits.

Are You…

• A proven leader with experience managing teams across multiple sites?
• Passionate about people and safety , and energized by building trust and engagement?
• Driven by data and results , with a strong commitment to compliance and quality?

Company

Our client, VIKING Life-Saving Equipment, is seeking a Head of Service-US to lead its U.S. service organization across six locations, strengthening safety and compliance and delivering high-quality, customer-first service that protects lives at sea. Headquartered and founded in Denmark in 1960, VIKING Life-Saving Equipment is a global leader in maritime and offshore safety solutions with more than 3600 employees worldwide and production facilities in Denmark, Norway, China and Thailand. With a mission to protect and save human lives, people are the heart of their mission, and they are looking for a Head of Service who shares the same passion for safety, service, and excellence. For more information, please visit

About This Position

This position offers you a great opportunity to be a visible leader across VIKING's U.S. service organization, engaging and developing around 10 managers and 100 service professionals across six locations while ensuring safety and compliance in everything the team does. You will use data and KPIs to drive performance, collaborate closely with global colleagues across sales, supply chain, QHSE, finance and HR, and play a key role in building a high-trust, customer- and safety-first culture. This role reports directly to the Vice President of Service Americas. Travel up to 25% of the time is expected.

Role

Key Responsibilities

• Lead VIKING's US service organization of about 100 people across 6 locations .
• Build and coach your leadership team of around 10 service managers.
• Create an engaged, high-trust culture across sites and time zones.
• Champion safety and quality in line with QHSE standards and certifications.
• Drive performance with data and clear KPIs.
• Own the budget and cost efficiency of the US service business.
• Shape the service strategy together with regional and global leadership.
• Collaborate across a global organization .
• Cooperating with the U.S. Coast Guard (USCG) as a key regulatory body relevant to the marine market.
• Invest in your people's growth through training and succession planning.
• Deliver seamless, customer-first service.

Your Profile

Education & Experience

• Bachelor's degree in business, engineering or a related field is preferred.
• 5+ years of senior leadership experience , including managing other managers.
• Proven track record leading multi-site teams across different locations .
• Background in the marine or maritime industry, or another safety-driven, regulated industry .
• Strong compliance mindset , with hands-on experience of QHSE, safety and regulatory standards.
• Experience overseeing service operations , including planning, workforce management and logistics.
• Data-driven approach , using KPIs to improve performance and track results.
• Experience working in a matrix organization with global functions such as Finance, HR and Supply Chain.
• Proven ability to develop people , build successors and create a customer- and safety-first culture.
• Experience working with the U.S. Coast Guard (USCG) or similar regulatory bodies is considered a plus.
• Spanish is considered a plus .

Skills & Personality Characteristics

• Strong leadership skills that can be used to translate strategic direction into results
• Proactive and excellent written and verbal communication skills; Strong presentation skills
• Detail-oriented, great organization and problem-solving skills.
• High energy and drive with a positive team player mindset.
• Strong work ethic, ability to grow and mentor others as department expands.