Administrative Functional Support

Administrative Functional Support

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Location(s): Alpharetta, GA

Position Description: The position is responsible for day-to-day functional and administrative operations, applying IT systems, preparing routine reports and correspondence, maintaining records, and supporting programs, projects, and processes within the assigned area.

This position may be found across various organizational settings and job families, including EHS, R&D, Marketing, IT, Sales, Legal, Project Management, HR, Finance, Customer Services, and other functional areas.

Key Responsibilities:

• Perform day-to-day functional-specific operations and apply relevant IT systems.
• Prepare specialized routine reports, correspondence, and statistics.
• Maintain records and filing systems.
• Type and enter data into computer systems, including Microsoft Office applications and specialized software packages.
• Complete routine reports to support decision-making processes within the assigned area.
• Administer programs, projects, and processes specific to the organizational unit served.
• Deliver a full range of services within a defined and focused technical or administrative area of work.
• Perform practical, technical, operational, and/or clerical processes within the assigned area.
• Handle routine and non-complex inquiries and procedures from internal or external customers.
• Gather and file information obtained through routine customer contact calls.
• Follow established guidelines, procedures, work routines, and processes.
• Operate dedicated specialized software packages and standardized software applications related to assigned processes.

Impact and Scope:

• Select from clearly defined choices based on established procedures and practices to address changing work situations.
• Apply or adapt appropriate procedures to resolve routine processes or issues.
• Manage multiple routine processes and situations within the assigned area.
• Address unexpected situations with technical assistance or appropriate authorization when required.
• Work within established input/output relationships, guidelines, procedures, and work-specific instructions.

Customer Service Responsibilities Higher-Level Responsibilities:

• Handle inbound calls and provide basic first-level support.
• Resolve the majority of requests using established procedures and guidelines.

Lower-Level Responsibilities:

• Make outbound calls.
• Operate within a structured framework to obtain and provide requested information.

Required Qualifications:

• Two-year vocational training.
• Up to one year of relevant experience.
• Basic knowledge and practical experience of principles, procedures, work routines, and skills related to the assigned field.
• Ability to operate standardized software programs and dedicated user interfaces or functionalities.
• Ability to follow established procedures, routines, and work methods.
• Ability to handle routine customer inquiries and administrative processes.

Knowledge and Skills:

• Basic theoretical and practical knowledge in the related field.
• Understanding of standardized work routines and methods.
• General knowledge of relevant facts and information.
• Familiarity with office, production, laboratory, or other applicable work environments.
• Basic proficiency with Microsoft Office applications and specialized software systems.

Experience and Training: Knowledge and skills are typically acquired through a structured and focused two-year vocational training program, supplemented by relevant practical experience. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.