Operations Supervisor

Operations SupervisorThis is a unique opportunity to work outdoors close to some of the country's most popular national parks. As an Operations Supervisor, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Operations Supervisor serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. The Operations Supervisor would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams. Together with the GM and AGM, the Operations Supervisor communicates goals and expectations to the team and assists where needed.This is a seasonal, non-exempt position.ResponsibilitiesCross trained in multiple property departmentsThink critically to respond and react quickly to ever changing situations on propertyDeliver clear expectations to the team in all operational areasProfessional in all internal and external communicationsMaintain a positive and open-minded attitudeHelp and support guest and team member issues quickly and efficientlyAssist in interviews and hiringObserve corrective action delivery to team membersDelegate tasks ensuring follow through and completionAble to run the camp and work independently with minimal oversightFind ways to streamline processes to maximize efficiency and resource useEstablish and maintain relationships with local businesses and communitiesAssist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basisBe growth orientedEvaluate, develop, and report on NPS and eNPS action plansMonitor financial performance to drive business decisionsCreate synergy across property departments through strong leadershipMeet with team members to support their growth and developmentCreate positive work environment that is guest-focusedEnsure that all camp-level SOPs and expectations are implemented, updated, and maintainedCollaborate with other members of camp management and the corporate teamResponsible for oversight of approval, time and attendance and payroll, for the entire Rooms departmentPrioritize tasks effectivelyParticipate in camp level and company-wide meetingsSubmit high quality work products in a timely mannerRespond to guest reviews in the established time periodOther duties as assignedEducationHigh School Diploma or GED or applicable work experiencePreferred QualificationsExperience in a supervisory position for at least 1 year, hospitality experienceMust have a valid driver's licenseCompetently perform duties in absence of GM and AGMDemonstrated commitment to delivering high quality customer serviceGoal-oriented, results-driven, strong interpersonal and communication skillsCommunicate in a clear and professional wayInteract with a friendly, enthusiastic, positive attitudeDemonstrate sound judgement, follow direction, and take decisive appropriate actionLearn, embrace, and train team on company policies, practices, and proceduresStrong organizational skills to execute and prioritize multiple tasksAble to influence and inspire teamsAbility to work independently and meet deadlines on assigned projectsProficiency in Microsoft Office Suite and in HMS and POS systemsParticipate in educational and training opportunitiesUnderstanding of property management systemsAdditional InformationThis position requires the individual to wear and work in personal protective equipment, when applicable.This position requires that the individual is able to lift a minimum of 45lbs independently.Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.Compensation and BenefitsUnder Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:Health Insurance401K (eligible if work hourly minimum as required by law)Heavily discounted tents for Under Canvas family and friend's staysBar N Ranch lodge and cabin discountsLifestyle partner brand and industry discountsHousing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductionsEmployee Assistance ProgramUnder Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. Under Canvas Inc.