Operations Analyst / Logistics Specialist

Job Description

Job Description

We are seeking a highly motivated and customer-focused professional to serve as a Customer Operations Analyst / Logistics Specialist . This role is responsible for managing customer accounts, coordinating transportation and supply chain activities, analyzing operational performance, and ensuring successful execution of customer programs from implementation through ongoing support.

The ideal candidate will act as the primary liaison between customers, carriers, warehouses, and internal departments to ensure service excellence, operational efficiency, and customer satisfaction. This position requires strong analytical skills, logistics knowledge, project coordination experience, and the ability to manage multiple priorities in a fast-paced transportation and distribution environment.

Key Responsibilities

Customer Operations & Account Management

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and problem resolution.
• Monitor service performance and ensure all customer requirements and expectations are met.
• Coordinate onboarding of new customers, services, and operational initiatives.
• Develop and maintain customer-specific operating procedures and service standards.

Logistics & Supply Chain Coordination

• Manage transportation, warehousing, and distribution activities to ensure timely and cost-effective service delivery.
• Coordinate freight movements with carriers, warehouses, and third-party logistics providers.
• Monitor shipment status, inventory flow, and service performance metrics.
• Investigate and resolve transportation issues, delays, shortages, and service disruptions.
• Identify opportunities for process improvement and cost savings throughout the supply chain.

Data Analysis & Reporting

• Analyze operational, transportation, and customer performance data.
• Prepare reports, dashboards, and presentations highlighting KPIs and service trends.
• Utilize data to identify process improvements, increase efficiency, and reduce costs.
• Conduct root cause analysis and recommend solutions for recurring operational issues.
• Support forecasting, budgeting, and strategic planning activities.

Qualifications

• 3+ years of experience in logistics, supply chain operations, customer account management, or program management.
• Strong understanding of transportation, warehousing, distribution, and customer service operations.
• Experience working with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), ERP systems, and Microsoft Office Suite.
• Advanced proficiency with Microsoft Excel, including reporting and data analysis.
• Exceptional communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and priorities while meeting deadlines.
• Strong attention to detail and commitment to customer satisfaction.