Field Service Engineer

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.


Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

At Nikkiso Cryogenic Services, you'll work with cutting-edge cryogenic technologies that power critical industries worldwide. We offer the opportunity to build deep technical expertise, work alongside industry-leading engineers, and make a tangible impact on customer operations every day.

You'll join a global organization that values innovation, safety, collaboration, and continuous improvement-while providing meaningful career growth and exposure to advanced engineering challenges.

Job Overview

Nikkiso Cryogenic Services is seeking a highly skilled Regional Field Service Engineer to deliver world-class technical support for advanced cryogenic equipment and systems. This is a hands-on, customer-facing role for a technically driven professional who thrives in dynamic environments, enjoys solving complex engineering challenges, and wants to work at the forefront of cryogenic technology.

In this role, you will serve as a trusted technical expert for customers across your assigned region, ensuring optimal performance, reliability, and safety of cryogenic systems while strengthening Nikkiso's reputation for excellence in service and innovation.

Salary range: $83,381 - $155,579

Responsibilities

Technical Leadership & Customer Support

• Provide expert onsite technical support for installation, commissioning, operation, and maintenance of cryogenic systems and equipment.
• Serve as a technical advisor to customers, ensuring optimal system performance and adherence to OEM and industry standards.

Troubleshooting & Problem Resolution

• Diagnose complex mechanical, electrical, and control system issues using advanced troubleshooting methods.
• Minimize system downtime through efficient root cause analysis and corrective actions.

Maintenance & Repairs

• Perform preventive and corrective maintenance, including inspections, calibration, and component replacement.
• Respond promptly to customer service requests and execute onsite repairs with precision and professionalism.

Training & Knowledge Transfer

• Deliver technical training to customers on safe operation and maintenance of cryogenic equipment.
• Promote best practices and compliance with safety and regulatory standards.

Documentation & Reporting

• Prepare detailed field service reports, maintain accurate service records, and document equipment history.
• Communicate findings, recommendations, and improvement opportunities to internal teams and customers.

Safety & Continuous Improvement

• Uphold Nikkiso's safety standards and promote a strong safety culture in the field.
• Stay current with emerging technologies and industry trends, applying new knowledge to enhance service delivery.

Core Competencies

• Cryogenic Technical Expertise: Deep understanding of cryogenic systems, fluids, and equipment.
• Advanced Problem Solving: Strong diagnostic and analytical skills with the ability to resolve complex technical issues independently.
• Safety Leadership: Commitment to safety protocols, regulatory compliance, and risk mitigation.
• Communication Excellence: Ability to translate complex technical concepts for customers and internal stakeholders.
• Adaptability & Resilience: Comfortable working in dynamic, high-pressure field environments.
• Organizational Excellence: Ability to manage multiple priorities, projects, and service demands.
• Customer Focus: Strong relationship-building skills and a commitment to exceptional service.
• Collaboration: Ability to work cross-functionally with engineering, operations, and service teams.
• Continuous Learning: Commitment to ongoing technical development and professional growth.

Qualifications

Required Experience

• 3-5 years of experience working with cryogenic systems or closely related technologies (e.g., rotating equipment, LNG, industrial gases, vacuum systems, or process equipment).
• Proven experience in installation, maintenance, and repair of complex technical systems.
• Demonstrated ability to troubleshoot mechanical, electrical, and control systems.
• Experience planning and executing field service activities and preventive maintenance programs.

Preferred Background

• Technical degree or equivalent experience in mechanical, electrical, or related engineering discipline.
• Experience in industrial, energy, marine, aerospace, or gas processing environments.

Salary range: $83,381 - $155,579

EEOC Statement

Equal Opportunity Employer/Veterans/Disabled
Nikkiso Clean Energy & Industrial Gases Group companies are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.