Guest Services Staff | Part-Time | ISU - Stephens Auditorium

Guest Services Staff

As a member of the Guest Services Staff team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, greeting, and event day security. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $10.00 to $14.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until August 21, 2026.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our fans with a great smile and helpful attitude
• Scan event tickets, ensuring that the proper ticket is being used to gain entry
• Assist fans in locating their ticketed seats
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA-accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Operate magnetometers (walkthrough metal detectors/hand-operated scanners)
• Prevent or diffuse situations
• Maintain order and report suspicious activity
• Provide excellent customer service assistance to internal and external clients

Qualifications

• High school diploma, GED, or equivalent preferred
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment
• Experience in a public facility highly preferred
• Must be able to communicate clearly and concisely
• Possess strong interpersonal and communication skills
• Ability to work both independently and as part of team
• Must have the ability to work a flexible schedule, including long hours, nights, weekends, and holidays.