Claims Analyst

The Cargo Claims Analyst role is part of the Claims Department within the Legal Division and is responsible for processing marine cargo claims. The position manages a portfolio of cargo claims for assigned U.S. ports, overseeing the full claims lifecycle from receipt through resolution. This includes conducting detailed investigations, evaluating liability and damages, and ensuring timely and compliant claim handling. The role operates with a high degree of independence while requiring close collaboration with internal departments and external stakeholders, including customers and vendors in the United States and abroad, to support accurate, efficient, and legally compliant claims resolution. KEY RESPONSIBILITIES AND DUTIES Manage and independently oversee a caseload of marine cargo claims for assigned ports. Closely track cargo claims files throughout their development and provide status updates as required. Conduct thorough claim investigations, including review of policies, liability assessment, damage evaluation, and compliance with applicable laws and regulations. Maintain detailed, accurate, and well-organized claim records to ensure the most current information is readily available for internal review. Monitor claims files for unusual circumstances or risk factors requiring escalation within the company. Track, enforce, and issue notices for strict contractual and legal deadlines. Engage and communicate effectively with customers, vendors, colleagues, and counterparties both domestically and internationally to maintain consistent information flow. Pursue collections and recovery efforts against third parties when applicable. Analyze complex fact patterns and distill them into clear, concise written summaries. Coordinate with internal departments to ensure adherence to internal procedures, documentation standards, and compliance requirements. Presence required on-site 5 days per week Perform other duties as assigned. REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree or equivalent experience. Experience with work involving maintaining complex records in an organized fashion. Experience with commercial collections preferred. REQUIRED SKILLS AND ABILITIES Customer orientation: advanced Decision making: intermediate Proactivity: advanced Problem solving: intermediate Team player: intermediate MS Excel with the ability to learn new software: fundamental PHYSICAL DEMANDS Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on-site 5 days per week WORK AUTHORIZATION Authorization to work in the U.S This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed. What We Offer Health Insurance Life Insurance: one-time annual salary up to $50,000 Long Term Disability Insurance Business Travel Insurance Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one: Short Term Disability Insurance 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives / Free MSC Partner Subscriptions with Calm Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others. About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws #J-18808-Ljbffr