Seasonal Guest Services Agent (J1)

Guest Service Agent

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Benefits include travel discounts at our hotels, competitive benefits, paid sick leave, and the Retirement 401(k) Program.

Responsibilities include greeting and welcoming all guests, maintaining proper operation of the PBX console, answering guest inquiries, logging and delivering packages, reviewing Front Office log, answering inquiries from guests, following cash handling and credit policies, being aware of all rates, packages and special promotions, being familiar with in-house groups, obtaining all necessary information when taking room reservations, being familiar with hospitality terminology, having knowledge of emergency procedures, handling check-ins and checkouts, using proper two-way radio etiquette, comprehending and operating all relevant aspects of the Front Desk computer system, completing all tasks and duties on the shift checklist, completing a bucket check, room rate verification report, and housekeeping report, balancing and preparing individual paperwork for closing of shift, maintaining and marketing promotions and guest programs, maintaining a clean work area, and assisting guests with safe deposit boxes.

Qualifications include college course work in related field, experience in a hotel or a related field, high school diploma or equivalent, computer experience, customer services experience, flexible and long hours sometimes required, light work, ability to stand during entire shift, maintaining a warm and friendly demeanor, effective communication, multitasking and prioritizing departmental functions, attending all hotel required meetings and trainings, maintaining regular attendance, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations, maximizing efforts towards productivity, handling problems, understanding and applying complex information, cross-training in other hotel related areas, maintaining confidentiality of information, showing initiative, and performing other duties as requested by management.