Assistant Manager

Overview An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. They are responsible for providing strong, positive leadership to the team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top‑line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include Able to perform all responsibilities of restaurant team members Lead team meetings, along with Restaurant Manager Oversee Brand Training Programs; schedule, train, validate, and certify team and shift lead staff Ensure Brand standards, recipes and systems are executed Create and maintain a guest‑focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicate restaurant priorities, goals and results to restaurant team members Execute along with RM new product rollouts including training, marketing and sampling where applicable Execute Point of Purchase in‑store setup per Brand standards Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws Control costs to help maximize profitability Complete inventory on a periodic basis as determined by Franchisee Support RM in completing weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Support RM in assigning staff and deployment Support RM in completing supplier and other vendor orders Conduct self‑assessments and corresponding action plans Ensure restaurant budget is met as determined by Franchisee Manage cash over/short in restaurant and ensure team members follow franchisee’s cash management policies Engage with Dunkin’ Brands Field Operations team as appropriate Management Responsibilities Include Recruit, hire, onboard and develop restaurant team members Assist with team and shift lead performance appraisal process Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience Basic computer skills Fluent in spoken and written English Basic math and financial management Previous leadership experience in retail, restaurant or hospitality Key Competencies Good analytical skills and business acumen Works well with others in a fun, fast‑paced team environment On time, demonstrates honesty and positive attitude Willingness to learn and embrace change Ability to train and develop a team Guest focused Time management Problem solving Motivating others Physical Demands/Working Conditions Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space Screening requirements: Background Check and drug screen required. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, marital status, or any other characteristic protected by law. EOE/Minority/Female/Veteran/Disable Company Statement Everything we do is about you. From chefs who create exciting new flavors, to crew members who know exactly how you want your drink—we prioritize what you need to get you on your way. We strive to keep you at your best, and we remain loyal to you, your tastes and your time. That’s what America runs on. Dunkin' is the world's leading baked goods and coffee chain, serving more than 3 million customers each and every day. True to our name, we offer 50+ varieties of donuts, but you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches and other baked goods. #J-18808-Ljbffr