Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Incidents & Escalations Lead, User Operations

jobr.pro

OpenAI in San Francisco is looking for a lead to manage incidents and escalations within User Operations. This hands-on role involves building processes to respond to critical issues, operating under pressure, and ensuring clear communication across teams. The ideal candidate will have over 10 years of experience in incident management and a strong background in technical support. OpenAI offers a hybrid work model and relocation assistance. #J-18808-Ljbffr jobr.pro

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Incidents & Escalations Lead, User Operations in San Francisco, CA vacancy
  • The Consulting Solutions is seeking a lead for its Incidents & Escalations function within User Operations. This player-coach role requires a hands-on approach to managing incidents and escalations. Candidates should have over 10 years of experience in incident management... 
    Operations
    Work at office

    The Consulting Solutions

    San Francisco, CA
    4 days ago
  • OpenAI is looking for a Lead, Incidents & Escalations for its User Operations team in San Francisco. You’ll manage real-time incident response and ensure clear communication during live incidents and escalations. This role requires 10+ years in incident management, alongside... 
    Operations
    Work at office
    Remote work

    OpenAI

    San Francisco, CA
    2 days ago
  • About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers...  .... About the Role We are looking for a hands‑on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player... 
    Operations
    Work at office
    Relocation package

    The Consulting Solutions

    San Francisco, CA
    4 days ago
  • $310k - $375k

    Anthropic is looking for an Incident Response Manager in San Francisco, California. This role focuses on managing operational responses in trust and safety, enhancing on-call processes, and automating escalation workflows. The ideal candidate will have experience in trust... 
    Operations

    Anthropic

    San Francisco, CA
    4 days ago
  • $310k - $375k

    Anthropic is seeking an Incident Response Manager to lead their Safeguards team in San Francisco. This role...  ...managing sensitive cross-functional escalations. The ideal candidate will have experience in trust and safety operations and be adept at communicating during... 
    Operations

    Anthropic

    San Francisco, CA
    4 days ago
  • About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users...  ...seeking an Analytics & Automation Lead to manage and grow a senior technical...  ...queues, reviewer processes, escalations, capacity constraints, and quality assurance... 
    Operations
    Work at office
    3 days per week

    The Consulting Solutions

    San Francisco, CA
    4 days ago
  • Vapi, a leader in voice AI solutions, is looking for an Incident and Escalation Manager in San Francisco to enhance its incident response infrastructure. This role involves defining incident protocols, training teams, and managing customer relationships during critical... 

    Vapi

    San Francisco, CA
    3 days ago
  • Vapi Inc. is searching for an Incident and Escalation Manager to build and oversee the incident response program for voice AI services. You will lead the initiative to define incidents, communicate with customers, and ensure high severity issues are handled effectively.... 

    Vapi Inc.

    San Francisco, CA
    2 days ago
  •  ...be safe and beneficial for our users and for society as a whole. Our...  ...founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of...  ..., opening and managing incidents, and running them to resolution... 
    Operations
    Visa sponsorship

    Somi AI

    San Francisco, CA
    21 hours ago
  • $210k - $260k

     ...be safe and beneficial for our users and for society as a whole. Our...  ...founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of...  ...escalations, open and manage incidents, and run them to resolution... 
    Operations
    Work at office
    Visa sponsorship
    Flexible hours

    Anthropic

    San Francisco, CA
    4 days ago
  • $160k

     ...We are seeking a Team Lead, Customer Support to serve...  ...for the daily operations and professional growth...  ...support to all of our users. Reporting directly to...  ...goals, manage technical escalations, and help serve as a voice...  ...tooling like Jira, Incident.io, Kapa.ai, and PagerDuty... 
    Operations
    Work at office
    Remote work
    Home office
    Flexible hours

    GrabJobs

    San Francisco, CA
    1 day ago
  • Rippling is seeking a Senior HR Advisor, Escalations to manage complex global client escalations across payroll, benefits, and HR operations, coordinating across internal teams. This role requires executive presence, operational rigor, and strong judgment, with no direct... 
    Operations

    Rippling

    San Francisco, CA
    2 days ago
  • Stripe is seeking a Security Operations Lead to enhance incident response capabilities in San Francisco, California. In this role, you will oversee a team of security analysts and manage the response to various security threats. The ideal candidate will have extensive experience... 
    Operations

    Stripe

    San Francisco, CA
    1 day ago
  • Plaid is seeking a Senior Fraud and Abuse Operations Analyst in San Francisco. This role involves safeguarding the Plaid platform by responding to fraud incidents, driving investigations, and shaping product strategies related to fraud prevention. Successful candidates... 
    Operations

    Plaid

    San Francisco, CA
    2 days ago
  • A leading cybersecurity company in San Francisco seeks a Cybersecurity Lead to oversee offensive and defensive security operations. The role involves managing security monitoring tools, improving incident response processes, and leading a team to strengthen the company... 
    Operations

    A10 Networks

    San Francisco, CA
    2 days ago
  • OpenAI is looking for an Analytics & Automation Lead in San Francisco, CA. This leadership role involves managing a senior technical operations team, focusing on building systems that enhance user safety through analytics, automation, and quality control. The ideal candidate... 
    Operations

    OpenAI

    San Francisco, CA
    3 days ago
  • Rippling is seeking a dynamic professional to manage executive escalations and drive solutions for complex customer issues. You will...  ...customer experiences. The ideal candidate should have experience in operations or a customer-facing role, strong communication skills, and... 
    Operations

    Rippling

    San Francisco, CA
    4 days ago
  •  ...seeking a Platform Monitoring Engineer / Incident Manager to join their team in San...  ...tools like Prometheus and Grafana. You will lead initiatives to enhance reliability and proactively...  ...to maintaining top-notch service for Adyen's merchant operations. #J-18808-Ljbffr Adyen
    Operations

    Adyen

    San Francisco, CA
    2 days ago
  • $270k - $370k

    Fluidstack is looking for a Principal Incident Responder in San Francisco. This senior role involves leading incident responses and defining the standards and processes...  ..., especially as it pertains to frontier AI operations. You'll be responsible for coordinating across... 
    Operations

    Fluidstack

    San Francisco, CA
    3 days ago
  • $210k - $260k

     ...seeking an experienced Program Manager to lead community and executive escalations in San Francisco. The ideal candidate will handle high-stakes user issues on social media, monitor brand...  ...'s degree and 6+ years in community operations are required, along with excellent... 
    Operations

    Menlo Ventures

    San Francisco, CA
    21 hours ago
  •  ...thousands of analysts to manage compliance operations. You'll design how financial crime...  ...built ML systems that scaled to millions of users and closed deals with major banks. The...  ...know how investigations, onboarding, and escalations actually work. You bridge compliance... 
    Operations
    Temporary work
    Work at office
    Relocation package

    Sphinx

    San Francisco, CA
    13 hours ago
  • Plaid is seeking a Fraud and Abuse Operations Lead in San Francisco to safeguard the platform from fraud and abuse events. You will manage investigations, driving resolutions and shaping product strategies to enhance fraud mitigation measures. The ideal candidate will have... 
    Operations

    Plaid

    San Francisco, CA
    2 days ago
  •  ...a Robot Teleoperations Team Lead to supervise a team responsible...  ...This role combines frontline operational leadership with technical...  ...and resolve anomalies. Act as escalation lead for hardware, software,...  ...feeds and live monitoring tools Incident management or ticketing... 
    Operations
    Remote work
    Shift work

    FS Studio

    San Francisco, CA
    2 days ago
  •  ...closely with Product, Engineering, Operations, Commercial, Financial Crime...  ...or EMEA. Responsibilities: Lead the evolution of Airwallex’s...  ..., governance standards, escalation protocols, and enterprise‑wide...  ...Experience defining crisis or incident governance frameworks and... 
    Operations
    Local area

    Airwallex Pty Ltd.

    San Francisco, CA
    21 hours ago
  • $150k - $190k

     ...needs, Profound's economics, and operational simplicity Establish...  ...implement approval workflows, escalation paths, SLA standards, and exception...  ...report on them with rigor Lead month‑end deal audits to...  ...An AI builder, not just an AI user - you’ve built automations that... 
    Operations
    Contract work
    Work at office
    Shift work

    Slope

    San Francisco, CA
    4 days ago
  •  ...least 10 years spent exclusively leading massive, multi-tower ITES...  ...Managed Services Provider (MSP) operational frameworks covering IT...  ..., ensuring proper capture of incident management protocols, conversational...  ...-routing heuristics. End User Computing (EUC) Services, drive... 
    Operations
    Local area
    Remote work

    Astreya

    San Francisco, CA
    21 hours ago
  • $270k - $345k

     ...AI to be safe and beneficial for our users and for society as a whole. Our team is...  ...unique mission and position as one of the leading AI labs operating on the frontier. The Governance &...  ...and remediation are documented, owned, escalated where needed, and driven to closure.... 
    Operations
    Interim role
    Work at office
    Visa sponsorship
    3 days per week

    Menlo Ventures

    San Francisco, CA
    4 days ago
  • Cinemark seeks a senior leader based in Frisco, TX, responsible for Escalations and Supply across a global footprint. You will steer mission‑...  ..., and escalation functions to ensure reliable theatre operations and cost efficiency. The role demands executive leadership, strategic... 
    Operations

    Dormont Manufacturing Co

    San Francisco, CA
    4 days ago
  • $160k - $185k

     ...Detection and Response Team Lead will play a pivotal role in building...  ...technical direction and operational oversight on all detection...  ...operational model, including tiered escalation paths, on-call rotations, and...  ...lines, and out-of-hours incident protocols. Establish and continuously... 
    Operations

    Control-Risks

    San Francisco, CA
    7 days ago
  •  ...energetic, and experienced Program Site Lead to join our year-round team in San...  ...staff culture, program quality, and operational excellence. The primary goal is to create...  ...procedures for behavior management, incidents, and escalations Dismiss students safely according to... 
    Operations
    Full time
    Summer work
    Monday to Friday
    Day shift

    Ants-Sports

    San Francisco, CA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Incidents & Escalations Lead, User Operations. Be the first to apply!