Incidents & Escalations Lead, User Operations
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OpenAI in San Francisco is looking for a lead to manage incidents and escalations within User Operations. This hands-on role involves building processes to respond to critical issues, operating under pressure, and ensuring clear communication across teams. The ideal candidate will have over 10 years of experience in incident management and a strong background in technical support. OpenAI offers a hybrid work model and relocation assistance. #J-18808-Ljbffr jobr.pro
- The Consulting Solutions is seeking a lead for its Incidents & Escalations function within User Operations. This player-coach role requires a hands-on approach to managing incidents and escalations. Candidates should have over 10 years of experience in incident management...OperationsWork at office
- OpenAI is looking for a Lead, Incidents & Escalations for its User Operations team in San Francisco. You’ll manage real-time incident response and ensure clear communication during live incidents and escalations. This role requires 10+ years in incident management, alongside...OperationsWork at officeRemote work
- About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers... .... About the Role We are looking for a hands‑on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player...OperationsWork at officeRelocation package
$310k - $375k
Anthropic is looking for an Incident Response Manager in San Francisco, California. This role focuses on managing operational responses in trust and safety, enhancing on-call processes, and automating escalation workflows. The ideal candidate will have experience in trust...Operations$310k - $375k
Anthropic is seeking an Incident Response Manager to lead their Safeguards team in San Francisco. This role... ...managing sensitive cross-functional escalations. The ideal candidate will have experience in trust and safety operations and be adept at communicating during...Operations- About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users... ...seeking an Analytics & Automation Lead to manage and grow a senior technical... ...queues, reviewer processes, escalations, capacity constraints, and quality assurance...OperationsWork at office3 days per week
- Vapi, a leader in voice AI solutions, is looking for an Incident and Escalation Manager in San Francisco to enhance its incident response infrastructure. This role involves defining incident protocols, training teams, and managing customer relationships during critical...
- ...be safe and beneficial for our users and for society as a whole. Our... ...founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of... ..., opening and managing incidents, and running them to resolution...OperationsVisa sponsorship
- Vapi Inc. is searching for an Incident and Escalation Manager to build and oversee the incident response program for voice AI services. You will lead the initiative to define incidents, communicate with customers, and ensure high severity issues are handled effectively....
$210k - $260k
...be safe and beneficial for our users and for society as a whole. Our... ...founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of... ...escalations, open and manage incidents, and run them to resolution...OperationsWork at officeVisa sponsorshipFlexible hours- Rippling is seeking a Senior HR Advisor, Escalations to manage complex global client escalations across payroll, benefits, and HR operations, coordinating across internal teams. This role requires executive presence, operational rigor, and strong judgment, with no direct...Operations
- Stripe is seeking a Security Operations Lead to enhance incident response capabilities in San Francisco, California. In this role, you will oversee a team of security analysts and manage the response to various security threats. The ideal candidate will have extensive experience...Operations
- OpenAI is looking for an Analytics & Automation Lead in San Francisco, CA. This leadership role involves managing a senior technical operations team, focusing on building systems that enhance user safety through analytics, automation, and quality control. The ideal candidate...Operations
- Plaid is seeking a Senior Fraud and Abuse Operations Analyst in San Francisco. This role involves safeguarding the Plaid platform by responding to fraud incidents, driving investigations, and shaping product strategies related to fraud prevention. Successful candidates...Operations
- A leading cybersecurity company in San Francisco seeks a Cybersecurity Lead to oversee offensive and defensive security operations. The role involves managing security monitoring tools, improving incident response processes, and leading a team to strengthen the company...Operations
- Rippling is seeking a dynamic professional to manage executive escalations and drive solutions for complex customer issues. You will... ...customer experiences. The ideal candidate should have experience in operations or a customer-facing role, strong communication skills, and...Operations
$270k - $370k
Fluidstack is looking for a Principal Incident Responder in San Francisco. This senior role involves leading incident responses and defining the standards and processes... ..., especially as it pertains to frontier AI operations. You'll be responsible for coordinating across...Operations- ...seeking a Platform Monitoring Engineer / Incident Manager to join their team in San... ...tools like Prometheus and Grafana. You will lead initiatives to enhance reliability and proactively... ...to maintaining top-notch service for Adyen's merchant operations. #J-18808-Ljbffr AdyenOperations
$210k - $260k
...seeking an experienced Program Manager to lead community and executive escalations in San Francisco. The ideal candidate will handle high-stakes user issues on social media, monitor brand... ...'s degree and 6+ years in community operations are required, along with excellent...Operations- ...thousands of analysts to manage compliance operations. You'll design how financial crime... ...built ML systems that scaled to millions of users and closed deals with major banks. The... ...know how investigations, onboarding, and escalations actually work. You bridge compliance...OperationsTemporary workWork at officeRelocation package
- Plaid is seeking a Fraud and Abuse Operations Lead in San Francisco to safeguard the platform from fraud and abuse events. You will manage investigations, driving resolutions and shaping product strategies to enhance fraud mitigation measures. The ideal candidate will have...Operations
- ...Robot Teleoperations Team Lead We are seeking a Robot Teleoperations... ...This role combines frontline operational leadership with technical... ...resolve anomalies. Act as escalation lead for hardware, software,... ...and live monitoring tools, incident management or ticketing...OperationsRemote workShift work
- ...least 10 years spent exclusively leading massive, multi-tower ITES... ...Managed Services Provider (MSP) operational frameworks covering IT... ..., ensuring proper capture of incident management protocols, conversational... ...-routing heuristics. End User Computing (EUC) Services, drive...OperationsLocal areaRemote work
$270k - $345k
...AI to be safe and beneficial for our users and for society as a whole. Our team is... ...unique mission and position as one of the leading AI labs operating on the frontier. The Governance &... ...and remediation are documented, owned, escalated where needed, and driven to closure....OperationsInterim roleWork at officeVisa sponsorship3 days per week- ...closely with Product, Engineering, Operations, Commercial, Financial Crime... ...or EMEA. Responsibilities: Lead the evolution of Airwallex’s... ..., governance standards, escalation protocols, and enterprise‑wide... ...Experience defining crisis or incident governance frameworks and...OperationsLocal area
- Cinemark seeks a senior leader based in Frisco, TX, responsible for Escalations and Supply across a global footprint. You will steer mission‑... ..., and escalation functions to ensure reliable theatre operations and cost efficiency. The role demands executive leadership, strategic...Operations
$140k - $185k
...apply for the Cybersecurity Lead role at A10 Networks, Inc .... ...offensive and defensive security operations to continually improve the... ...tools, detection pipelines, and incident response processes, while... ...including phishing, privilege escalation, persistence, and lateral movement...OperationsFor subcontractorLocal area$160k - $185k
...Detection and Response Team Lead will play a pivotal role in building... ...technical direction and operational oversight on all detection... ...operational model, including tiered escalation paths, on-call rotations, and... ...lines, and out-of-hours incident protocols. Establish and continuously...Operations$150k - $190k
...needs, Profound's economics, and operational simplicity Establish... ...implement approval workflows, escalation paths, SLA standards, and exception... ...report on them with rigor Lead month‑end deal audits to... ...An AI builder, not just an AI user - you’ve built automations that...OperationsContract workWork at officeShift work$92k - $115k
...change that! Flex enables our users to pay rent throughout the... ...About the role We're hiring a Lead, CS AI Content to own the content... ...AI, and support operations. You'll build and maintain structured... ...responses, decision trees, and escalation logic. Author conversational...OperationsFull timeLocal areaRelocation packageFlexible hours2 days per week3 days per week
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