Incidents & Escalations Lead, User Operations
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OpenAI in San Francisco is looking for a lead to manage incidents and escalations within User Operations. This hands-on role involves building processes to respond to critical issues, operating under pressure, and ensuring clear communication across teams. The ideal candidate will have over 10 years of experience in incident management and a strong background in technical support. OpenAI offers a hybrid work model and relocation assistance. #J-18808-Ljbffr jobr.pro
- OpenAI is looking for a Lead, Incidents & Escalations for its User Operations team in San Francisco. You’ll manage real-time incident response and ensure clear communication during live incidents and escalations. This role requires 10+ years in incident management, alongside...OperationsWork at officeRemote work
- About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers... .... About the Role We are looking for a hands‑on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player...OperationsWork at officeRelocation package
$310k - $375k
...Anthropic is looking for an Incident Response Manager in San Francisco, California. This role focuses on managing operational responses in trust and safety, enhancing on-call processes, and automating escalation workflows. The ideal candidate will have experience in trust...Operations$302k - $335k
About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users... ...seeking an Analytics & Automation Lead to manage and grow a senior technical... ...queues, reviewer processes, escalations, capacity constraints, and quality assurance...OperationsWork at office3 days per week- ...Vapi Inc. is searching for an Incident and Escalation Manager to build and oversee the incident response program for voice AI services. You will lead the initiative to define incidents, communicate with customers, and ensure high severity issues are handled effectively...Suggested
- ...Vapi, a leader in voice AI solutions, is looking for an Incident and Escalation Manager in San Francisco to enhance its incident response infrastructure. This role involves defining incident protocols, training teams, and managing customer relationships during critical...
- ...be safe and beneficial for our users and for society as a whole. Our... ...founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of... ..., opening and managing incidents, and running them to resolution...OperationsVisa sponsorship
- ...Stripe is seeking a Security Operations Lead to enhance incident response capabilities in San Francisco, California. In this role, you will oversee a team of security analysts and manage the response to various security threats. The ideal candidate will have extensive...Operations
$320k - $405k
...focusing on AI is seeking a Senior Technical Program Manager to lead their incident management program. This role involves owning the end-to-... ...over 7 years in technical program management or security operations, with strong analytical and communication skills. The...Operations- ...Plaid is seeking a Senior Fraud and Abuse Operations Analyst in San Francisco. This role involves safeguarding the Plaid platform by responding to fraud incidents, driving investigations, and shaping product strategies related to fraud prevention. Successful candidates...Operations
- OpenAI is looking for an Analytics & Automation Lead in San Francisco, CA. This leadership role involves managing a senior technical operations team, focusing on building systems that enhance user safety through analytics, automation, and quality control. The ideal candidate...Operations
- ...Pow.bio is seeking a Security Operations Engineer to guard against advanced cybersecurity threats. The ideal candidate will lead incident response operations and ensure security infrastructure is optimized and effective. This role requires a minimum of 3–5 years of relevant...Operations
- Plaid Inc is seeking a Senior Fraud and Abuse Operations Analyst in San Francisco. In this critical role, you will respond to and investigate fraud and abuse incidents, ensuring the security of our platform. Your expertise will support incident response efforts, improve...Operations
$347k
...people, products, and users without slowing progress... ...and Response Lead to own and scale OpenAI... ...detection and response operations. In this role, you will... ...security monitoring, incident response, recovery, and... ...playbooks, on-call and escalation paths, tabletop exercises...Operations$175k - $210k
...User Experience Lead, Recruitment Automation Sense is a diverse, collaborative team tackling one of the most universal challenges in today... ...for design excellence across the org, improve design operations, proactively seek and provide constructive feedback, help build...OperationsFull time$94k
...hiring a Physical Security Lead to help safeguard our people, spaces, and operations every day. This role... ...-leading real-time incident response and coordinating... ...continuous monitoring, escalation, and response readiness... ...and free. Through our user-friendly tools and intuitive...OperationsFull timeContract workWork at officeLocal areaRemote workAll shiftsNight shift$320k - $405k
...A leading AI safety company in San Francisco is looking for a seasoned Technical Program Manager to drive incident management within their Detection & Response team. This role requires... ...management, ideally within security operations. Candidates must excel in analyzing...Operations$270k - $370k
Fluidstack is looking for a Principal Incident Responder in San Francisco. This senior role involves leading incident responses and defining the standards and processes... ..., especially as it pertains to frontier AI operations. You'll be responsible for coordinating across...Operations- A leading technology company in San Francisco seeks a Senior Security Technologist to lead critical security incidents and provide direction during threats. The role demands a strong technical... ...issues. With 5+ years in security operations, you must excel in event command...Operations
- ...Plaid is seeking a Fraud and Abuse Operations Lead in San Francisco to safeguard the platform from fraud and abuse events. You will manage investigations, driving resolutions and shaping product strategies to enhance fraud mitigation measures. The ideal candidate will...Operations
- ...A leading AI company in San Francisco seeks a Senior Support Engineer to provide technical guidance and operational oversight for strategic enterprise clients. You will design monitoring... ...resolve complex issues, and contribute to incident response efforts. With a strong...Operations
- ...closely with Product, Engineering, Operations, Commercial, Financial Crime... ...or EMEA. Responsibilities: Lead the evolution of Airwallex’s... ..., governance standards, escalation protocols, and enterprise‑wide... ...Experience defining crisis or incident governance frameworks and leading...OperationsLocal area
- ...a Robot Teleoperations Team Lead to supervise a team responsible... ...This role combines frontline operational leadership with technical... ...resolve anomalies. * Act as escalation lead for hardware, software,... ...and live monitoring tools * Incident management or ticketing systems...OperationsRemote workShift work
$170k - $220k
...institutions to rearchitect critical operations for the frontier of AI. Our... .... Distyl is backed by leading investors including... ...continuity, disaster recovery, and incident response capabilities for... ...efficiently Serve as the escalation point for complex IT, security...OperationsWork at officeRemote work- ...Enterprise Security Center (DESC) Lead, you own both the daily operational activities, program governance, and... .... You manage shift execution, incident triage, and alert workflows while... ...monitoring, triage, dispatch, and escalation to ensure strict adherence to playbooks...OperationsContract workWorldwideShift work
$92k - $115k
...change that! Flex enables our users to pay rent throughout the... ...About the role We're hiring a Lead, CS AI Content to own the content... ...AI, and support operations. You'll build and maintain structured... ...responses, decision trees, and escalation logic. Author conversational...OperationsFull timeLocal areaRelocation packageFlexible hours2 days per week3 days per week$160k - $185k
...Detection and Response Team Lead will play a pivotal role in building... ...technical direction and operational oversight on all detection... ...operational model, including tiered escalation paths, on-call rotations, and... ...lines, and out-of-hours incident protocols. Establish and continuously...Operations$135k - $165k
...Simbe Robotics is a leading retail robotics company providing in-... ...that help retailers optimize operations, improve shelf execution, and... ...vulnerability management, and incident response Security policy development... ...focus on product design and user experience. Leaders - We...OperationsWork at office$120k - $130k
...are seeking a Helpdesk Team Lead to provide day-to-day leadership... ...junior technicians, manage escalations, and help ensure a consistent... ...quality support experience for end users. This role requires travel to... ...Help manage daily helpdesk operations, including ticket...OperationsFlexible hours$75k - $95k
...service and systems, and you like operating at the intersection of people... ...’re hiring a Client Success Lead to run day‑to‑day delivery... ..., lifecycle support, and escalations, while coordinating across GreenLight... ...client‑facing and internal user guides What Success Looks...OperationsFull time2 days per week1 day per week
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