Director of Services

Description We’re building ‘the’ Teaching Hospital for pediatric therapy — a category of one by driving excellence in outcomes, developing clinicians, building payer trust, and embedding systems across what we do. Position Summary: Are you an experienced multi-site leader who thrives at the intersection of clinical excellence and operational execution? Do you love coaching direct reports to hit high standards, tracking metrics to build targeted action plans, and cultivating an environment where both your team and your clients thrive? If you want to use your leadership expertise to deliver daily, sustainable, and consistent care for the children and families who matter most to Bierman’s mission, we have an exciting opportunity for you! We are looking for a Director of Services who can accelerate client success across their assigned region. Reporting to the EVP of Operations, you will provide leadership, performance management, and data-driven guidance to your team of Practice Managers and Clinical Directors. Think of yourself as an organizational anchor: the work you do directly drives regional growth, ensures ethical clinical practices, and raises the bar for service delivery across our centers. If you’re a highly motivated, naturally curious senior leader who is energized by the opportunity to shape culture and manage complex clinical and financial operations, this is your chance to make a lasting impact. You’re a Great Fit if You Have: Multi-Site Leadership Depth: Proven expertise managing large, multi-disciplinary teams across multiple healthcare centers. A Data-Driven Mindset: Excellent analytical instincts with a comfort using KPIs and center-specific trends to formulate strategies and targeted action plans. Strategic & Financial Acumen: Experience building annual budgets, balancing labor ratios, and executing regional growth strategies. An Adaptable Player/Coach Style: The natural drive to take initiative, motivate staff, and model the company’s Core Values while rolling up your sleeves when needed. Tact and Diplomacy: Exceptional patience and communication skills to navigate difficult conversations and align stakeholders across a matrixed organization. Genuine Excitement About Our Mission: A passion for early intervention, a love for working with children, and an unwavering commitment to keeping client focus at the core of your work. What You’ll Be Doing: Regional Operations & Team Leadership (50%) You will lead the operational and culture-building engine of your region, maintaining high standards of accountability and professional growth. Direct Leadership & Accountability: Supervise, mentor, and establish performance metrics for Practice Managers and Clinical Directors within your assigned region. People Development: Actively build bench strength by creating internal career progression paths, fostering employee growth, and enhancing retention. Culture Cultivation: Uphold the company’s core values, cultivating a center environment anchored in integrity, creativity, respect, teamwork, and excellence. Workforce Planning: Partner closely with the Talent Acquisition team to coordinate workforce planning, hiring needs, and strategic staffing ratios. Process Governance: Ensure all operational processes and administrative workflows are executed effectively, with integrity, and in full alignment with company standards. Clinical Excellence & Data-Driven Performance (30%) You will partner with internal clinical experts to ensure our care delivery is sustainable, ethical, and top-tier. Clinical Excellence Partnership: Partner with the Director of Clinical Excellence (DCE) and the Clinical Training Team to achieve outstanding clinical outcomes and team skill development. KPI Strategy & Execution: Monitor and report on key operational metrics, using data trends to design and execute center-specific improvement plans. Ethical Compliance: Safeguard clinical quality and ensure that all child programming remains ethical, appropriately individualized, and delivered with absolute integrity. Documentation & Reporting: Enforce the timely, compliant completion of clinical and operational documentation across your designated centers. Financial Management & Strategic Growth (20%) You will extend your leadership to manage regional sustainability, fiscal health, and broader community presence. Budgeting & Fiscal Health: Collaborate with the EVP of Operations and the Finance team to construct and manage realistic annual budgets. Cost-Effective Operations: Monitor ongoing financial performance, optimizing center resource allocation to drive sustainable, cost-effective regional metrics. Matrix Collaboration: Work dynamically across teams and functions to support smooth project tracking, cross-functional strategic alignment, and clear stakeholder communication. Community & Stakeholder Relations: Foster deep, meaningful relationships with client parents, external healthcare providers, and local communities. Requirements Experience: Demonstrated expertise in regional or multi-site management, preferably within a healthcare organization. Leadership History: 3+ years of direct leadership experience managing large, diverse teams. Core Competencies: Strong organization, critical thinking, analytical, and problem-solving skills to study complex operational issues and formulate action plans. Communication: Exceptional written and oral communication skills with direct reports, colleagues, and families. Execution Style: High motivation, flexibility, patience, and a proven track record of timely execution even in the face of setbacks. Tools: General proficiency across administrative systems, productivity tools, and business metrics platforms. Preferred (but not required!): Master’s degree in Behavior Analysis or a closely related field. BCBA-D Certification. Prior clinical expertise specifically in early intervention, precision teaching, and problem behavior reduction. Willingness to travel to center locations across the assigned region as needed. Basic & Essential Functions: Must have visual acuity to read and comprehend written communication through computer, electronic devices, and paper means. Must be able to maintain prolonged periods of working on a computer while sitting at a desk or on the floor and attending virtual meetings. Must be able to lift and carry clients who are at least 30 pounds. Must be willing and able to utilize quick body movements while working with children with challenging behavior. Must be able to assume and maintain a variety of postures including kneeling, squatting, crouching, crawling, sitting, standing, and bending for extended periods of time. Why You’ll Love Bierman: Mission That Matters: Everything we do directly supports our mission of transforming the lives of children with autism and their families. You will feel the weight of that positive impact every day. Room to Grow: We are a fast-scaling company that invests in its people. As an executive regional leader, you’ll build bench strength while actively guiding our organization's expansion. Engaging, Supportive Culture: We live by the culture we’ve created—balancing a hard-working environment with a fun, stimulating, and purpose-driven atmosphere. Competitive Compensation and Comprehensive Benefits: Competitive salary based on qualifications, Paid Time Off, 401k, and excellent insurance (health, dental, vision) along with short and long-term disability- starting Day 1! Our Story: A Legacy of Progress, Fueled by Play In 2006, Bierman Autism Centers began with a simple dream: to empower children with autism to thrive. We believed in the power of letting kids be kids and initially offered in-home care to foster a comforting and familiar environment. We were driven by three core beliefs: achieving remarkable progress with children, creating a great team that enjoys working together, and building a workplace that fosters internal career paths and growth for our team members. Our dedication to progress led us to a pivotal moment. Recognizing the potential of center-based care, we opened our first center in Indiana in 2010. This wasn’t just about location; it shifted our philosophy. Centers allowed us to create consistent, nurturing environments tailored to each child’s needs. This shift became the cornerstone of our success. Today, Bierman Autism Centers are beacons of innovative care across Arizona, Indiana, Massachusetts, New Jersey, North Carolina, Ohio, and Rhode Island. We offer ABA therapy, Speech Therapy, Occupational Therapy and Diagnostic Services within center-based settings designed for the comprehensive development of our children. Diversity and Equal Opportunity Statement: Bierman Autism Centers values diversity in the workplace. The company provides equal opportunity for employment and promotion to all qualifying employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law. Furthermore, Bierman Autism Centers is committed to providing an equal opportunity workplace that is free of discrimination and harassment. As an equal opportunity employer, Bierman Autism Centers does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a Talent Acquisition team member. #J-18808-Ljbffr