Operations Manager

Operations Manager

RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.

At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

About the Role

Shamrock Trading Corporation and RTS Insurance Solutions are seeking an experienced Operations Manager to lead and optimize the day-to-day operations of our Commercial Transportation Insurance division. The Operations Manager will lead the Service Team consisting of Account Managers, Account Specialists, and Market Placement Specialists supporting the Producers to help grow our book.

The ideal candidate will bring a strong background in commercial transportation insurance and proven experience managing agency operations, quality control, service teams, building business relationships with, and insurance workflows. This leader will partner closely with Director of Sales and Senior Vice President of Sales to create scalable processes, drive operational efficiency, and deliver exceptional service to trucking and transportation clients.

What You'll Do

• Lead the daily operations of the division, ensuring efficient execution of client service, policy administration, and renewal activities, develop, implement, and continuously improve operational processes that support growth, profitability, and customer satisfaction
• Analyze trends and identify opportunities to improve agency performance, productivity, and scalability
• Oversee policy servicing activities including endorsements, policy issuance, audits, renewals, certificates, and account maintenance
• Monitor renewal pipelines and servicing workflows to ensure timely execution and client retention
• Build and maintain strong relationships with insurance carriers, underwriters, wholesalers, and agency partners
• Monitor market conditions, carrier appetite, underwriting trends, and transportation insurance developments
• Ensure compliance with agency procedures, regulatory requirements, licensing standards, and carrier guidelines

What You'll Bring

• 3+ years of commercial insurance experience supporting transportation, trucking, or fleet insurance operations, along with operations management experience within an insurance agency, brokerage, MGA, or carrier environment.
• Strong knowledge of policy administration, renewals, endorsements, certificates of insurance, loss runs, audits, and carrier management
• Demonstrated ability to develop operational processes, improve efficiencies, and lead organizational change
• Experience with Applied Epic, AMS360, Salesforce, HubSpot, or similar platforms.
• Exceptional leadership, communication, and relationship-building skills
• Self-directed with the ability to thrive in a fast-paced, high-growth environment
• Active Property & Casualty (P&C) insurance license required or ability to obtain upon hire

Apply Today!

We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.