Medical Support Assistant (Advanced)

Medical Support AssistantAs a Medical Support Assistant (Advanced), you will:Receive and schedule examinations for the Veterans Benefits Administration (VBA) Regional OfficesPrepare requests for clinician review, enter appointments into VistA, notify Veterans by phone and mail, provide instructions in preparation of exam, prepare paperwork and medical chartsPrepare and review paperwork and medical charts, conduct quality check on exam notes and data entry, check patients in and outConsistently communicate and treat customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful mannerMonitor completion of all examinations, secure results for review, and advise patients on process, inform supervisor of any problems or potential issues and work with supervisor to resolve themFollow all regulations regarding access to computerized filesMay be required to gather, interpret and document data for performance measures, use MS Excel for data tracking, and perform quality checks on exam notes prior to release to VBAOther duties as assignedWork Schedule: Monday through Friday, TOD will be determined by supervisorRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: May be authorized at supervisory discretion.Virtual: This is not a virtual position.Functional Statement #: 09586-FPermanent Change of Station (PCS): Not Authorized