Senior Specialist, Technical Support

Job Description

Senior member of Identity & Access Management working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate/drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven. The candidate will be a member of the global Tier 2 Identity and Access management Operations team which includes operational responsibilities across all supported platforms in organization. Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Primary job responsibilities include:

• Day to Day operation supporting multiple Identity and Access Management services, PingFederate, PingAccess, Delinea Secret Server, Symantec VIP for multi factor authentication, MS Authenticator, SailPoint IdentityNow, Quest Password Manager and Hitachi Password Manager.
• Perform installation of security patches, version upgrade, support bug fixes, performance tuning and reporting of all the Identity and Access Management products.
• Co-ordinate, provide guidance and support services during the critical service outages.
• Gather business and technical requirements to setup Single Sign-On (SSO) with third party vendor applications.
• Co-ordinate with multiple application and infrastructure teams to identify privileged accounts and onboard to Delenia Secret Server to mitigate the security risks.
• Perform SailPoint Identity Now configuration and support of the access certifications such as Identity Certifications, perform the periodic access reviews for applications to comply with audit requirements.
• Perform product migration analysis and support for Identity and Access Management Services.
• Evaluate the services using different monitoring tools, conduct meetings with the clients to present the existing security gaps and enhancements to avoid security breaches.
• Establish periodic vulnerability scans of the Identity and Access Management services to mitigate any security vulnerabilities.
• Conduct Disaster Recovery (DR) exercises to ensure there is no/very minimal impact to the Identity and access management services during any disaster in any of the data centers.
• Utilize Java/Linux script/PowerShell script to automate security features not supported by the product by extending the product APIs (Application Program Interface).
• Conduct meetings with multiple security teams, gather requirements and specifications from clients. Validate, check feasibility and plan implementation.
• Drive improvement, quality and value.
• Least privileged access concepts necessary.
• Experience with Microsoft Windows Server infrastructure.
• Experience with RedHat Linux infrastructure.
• Advanced knowledge of large networks including F5 load balancers concepts

We are seeking professionals with the following qualifications, skills and experience:
Required Experience and Skills:

• Bachelor's degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.
• Must be a subject matter expert in PingFederate, PingAccess, Delinea Secret Server, Symantec VIP for multi factor authentication, MS Authenticator, SailPoint, IdentityNow and underlying infrastructure.
• 7+ years of experience supporting large scale enterprise Identity and Access Management environments and related services.
• Ability to provide support for Real-time events providing moderated services.
• Ability to acquire new skills in a different environment.
• Fluent in English, in both verbal and written communication.

Required Skills:
Active Directory (AD), Application Managed Services, Availability Management, Change Controls, Cyber Operations, Database Security, Incident Management, Information Security, IT Project Lifecycle, Managed Services, Management System Development, Multi-Factor Authentication (MFA), Problem Management, Quality Assurance (QA), SailPoint IdentityNow, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Software Lifecycle Management (SLM), Stakeholder Engagement, Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

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The salary range for this role is
$106,200.00 - $167,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.


Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
1st - Day

Valid Driving License:
No

Hazardous Material(s):
N/A

Job Posting End Date:
06/24/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.