Service Account Manager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Service Account Manager (SAM) , you will be the strategic architect of the customer experience for Everpure’s most enterprise-level accounts. Your mission is to transform complex service requirements into seamless value realization, acting as a high-impact advocate who bridges the gap between our customers and our internal Engineering, Sales, and Support teams. By deeply understanding your customers' environments, you will proactively drive system health and personalize their journey on the Everpure Platform. This is a high-visibility role where your ability to cultivate trusted relationships directly ensures long-term loyalty and business growth. WHAT YOU’LL DO Orchestrate Global Service Delivery: Own the end-to-end service relationship for strategic accounts, overseeing onboarding, support engagements, and capacity planning to ensure customers maximize the ROI of their Everpure investment. Drive Proactive Incident Management: Reduce support friction by identifying technical risks and delivering comprehensive root cause analyses (RCA) and resolution strategies that maintain optimal system health and uptime. Act as a Strategic Advocate: Serve as the primary conduit between the customer and Everpure’s product leadership, translating customer feedback into actionable insights for Product Management and Engineering to influence future roadmaps. Execute Strategic Business Reviews: Lead quarterly operational and executive management reviews that align Everpure’s technology with the customer’s business priorities, driving increased contract value and long‑term brand advocacy. Facilitate Operational Excellence: Coordinate complex implementations and migrations within change control windows, ensuring high-quality deployments that meet rigorous enterprise standards. WHAT YOU BRING Experience: 3+ years of relevant experience (customer-facing, large accounts, industry related). Strategic Relationship Management: Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success and resolve critical escalations at the executive level. Communication & Presentation Excellence: Mastery in articulating complex technical issues to both technical and non-technical audiences, with a focus on translating technical performance into clear business impact. Project & Change Leadership: Expert organizational and project management skills, with the ability to manage multiple high-stakes accounts while coordinating technical implementations and risk assessments. Industry & Domain Expertise: Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors, enabling you to provide best-practice guidance on environment health and roadmap initiatives. Customer Relationship Management: Periodic travel to customer sites for in-person meetings. Travel requirements will vary based on customer assignments, and may be up to 30% in EMEA and APJ regions, up to 15% on average for AMS. The annual base salary range is: $93,000 – $140,000 USD. WHAT YOU CAN EXPECT FROM US Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®. Team: We build each other up and set aside ego for the greater good. We offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. For more information, please view purebenefits.com. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. #J-18808-Ljbffr