Property Management Assistant

Job Description

Job Description

We are seeking a highly motivated and self-starting individual to join our team as a Property Management Assistant. This position is an excellent opportunity for someone interested in pursuing a long-term career in property management with potential for growth and career advancement. As part of our team, you will be responsible for a variety of office-based tasks to support the effective management of properties, to ensure excellent customer service and smooth day-to-day operations.

Key Responsibilities :

System Management:

• Input and update service requests and work orders in property management systems.
• Track, manage, and follow up on outstanding work orders to ensure timely resolution.
• Maintain accurate written records of tenant and vendor communications.

Tenant and Vendor Coordination:

• Contact vendors for service scheduling and follow up for status updates.
• Communicate with tenants regarding work orders, maintenance updates and any other property-related matters.
• Monitor open work orders to confirm task completion.
• Assist with ensuring quality work completion and tenant satisfaction.

Customer Service:

• Provide courteous and professional customer service to tenants, vendors, and prospective clients.
• Resolve issues efficiently while maintaining a positive and helpful demeanor.

Administrative Support:

• Utilize Microsoft Office applications and property management software for daily tasks.
• Prepare, monitor and manage property-related documentation, as needed.
• Support the property management team with additional administrative duties.

Property Inspections:

• Perform visual on-site property inspections of vacant and occupied units.
• Create inspection reports, take photos, and generate work orders.
• Communicate with Property Owners, tenants and vendors regarding repair work.

Qualifications :

• 3-5 years or more of property management experience.
• Excellent telephone etiquette, verbal communication skills and customer service.
• Strong organizational skills with a keen attention to detail and ability to multitask.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn property management software.
• A Real Estate License preferred, but not required.

Work Environment/Hours:

• A dynamic, fast-paced, kind, collaborative and supportive team environment.
• This role is primarily based in our office located in Burbank, California, with on-site property inspections in Burbank and the surrounding area.
• Typical work hours are Monday through Friday, 8:00 AM to 5:00 PM, with potential for flexibility and remote work depending on business needs and prior approval.
• Our small team consists of highly efficient property managers that are managed by the owner, a real estate broker and agent with 20 years of experience in property management and sales.

What We Offer:

• Hands-on experience in the property management industry.
• Mentorship and training to develop skills for a rewarding career.
• Potential for career growth and development.

What We are Looking For:

· A confident self-starter with a genuine interest in property management and real estate.

· A client-oriented professional who thrives in a collaborative environment and is looking for a potential long-term position.

· A team player with initiative and a supportive attitude.

If you are passionate about property management, are eager to grow your career and become part of a highly-skilled team, we encourage you to apply!