Customer Support Coordinator

Customer Operations Coordinator

The Customer Operations Coordinator supports Proficient Auto Logistics' mission to deliver safe, reliable auto logistics by managing front-line customer communication and supporting regional operations across multiple operating companies. This role is responsible for handling inbound phone and email communication, addressing customer information and service requests, and maintaining accurate system updates and coordination. Reporting to the Regional General Manager, this role ensures customer requests are handled efficiently, updates are accurately reflected in internal systems, and issues are escalated appropriately to maintain Excellence and Integrity. This is a fully in-office position at our Jacksonville, FL location.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for dealership customer communication via phone and email, ensuring timely and professional responses
• Manage and prioritize a high volume of inbound inquiries, addressing requests related to delivery updates, scheduling changes, and general support needs
• Accurately update customer notification preferences, delivery hours, and special instructions within Magnus, our transportation management system
• Communicate critical updates, such as dealership closures or changes in availability, to the appropriate dispatch teams to ensure alignment and execution
• Develop distribution lists to advise dealers of any delivery delays or regional interference due to weather, emergency circumstances, system outages, or the like
• Monitor and maintain accuracy of customer-related information, ensuring updates are reflected in real time and revalidated as conditions change
• Support regional operations by assisting with administrative and coordination tasks tied to daily load execution and customer needs
• Identify issues that require escalation and route them to the appropriate regional leadership for resolution
• All other duties as assigned

Requirements:

• 2+ years of customer service experience required; experience in transportation or logistics preferred
• Excellent written and verbal communication skills
• Ability to manage a high volume of phone calls and emails while maintaining accuracy and attention to detail
• Demonstrated problem-solving skills, with the ability to assess situations and determine when to resolve directly versus escalate
• Comfortable working within multiple systems and learning new technology; experience with transportation management systems preferred
• Ability to work collaboratively across teams and geographies, including dispatch, operations, and regional leadership
• Ability to communicate effectively with individuals at all organizational levels
• Professional, friendly, and proactive attitude
• Ability to maintain strict confidentiality when handling sensitive information
• Comfortable working in a fast-paced environment

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.