Lead Medical Secretary

Front Office Coordinator

Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage

Promotes continuous quality improvement in patient services and practice workflow

Responsible for front desk work allocation, training and problem resolution

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients

Collects patient balances, copays, and credit cards at time of service

Reviews lists of patients who need appointments and calls to schedule when due

Verifies demographics and insurance carrier information for every patient

Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives

Assists patients with Kiosk sign in

Monitors and orders administrative supplies to ensure proper inventory

Complies with OSHA and DOH standards

Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information

Provides superior customer service and outstanding patient care

Attends meetings/workshops as they relate to current position and office workflows

Performs other miscellaneous job-related duties as assigned

Pay Range: $20.96-$34.61

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type: M-F, 8am-4:30pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No