AI Operations Lead

About Invoca:

Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth. With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created. Invoca's AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI - connecting digital and human experiences to build lasting customer relationships. Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

The AI Transformation team is driving how Invoca scales the use of artificial intelligence across every function in the company. Our mission is to make every Invoca employee fluent in AI while developing and deploying AI-powered automations that drive measurable business impact.

We partner closely with every department - from Customer Success to Marketing to Operations - to reimagine workflows, reduce manual effort, and create innovative ways of working. Collaboration, experimentation, and shared learning are at the core of how we operate.

About the Role:

The AI Operations Lead is a hands‑on builder and Invoca's internal expert on agentic workflows.

Invoca already builds with AI, with teams across the org shipping agents on a daily basis. AI Operations plays a critical role in supporting & enabling that work to move fast while remaining coherent. You’ll own the mandate for AI Operations as a foundational operations & internal AI builder team, setting the roadmap, building agents, and supporting other builders on critical AI deployments.

This is an individual contributor role to start, with unusually direct exposure to executives and functional leaders.

You Will:

Build agents

• Set and own the AI Operations roadmap, prioritized by business impact
• Work with business owners to scope, build, and ship agents in Claude and Gumloop, from first conversation to daily use
• Stay with each agent past launch: rollout, adoption, iteration, and maintenance
• Report impact to executives and functional leaders (adoption, hours returned etc)

Raise the bar for other builders

• Own Invoca's agent standard. Define it, review work against it, keep it practical enough that people actually use it.
• Coach & support other builders & building teams across the business
• Maintain the templates, patterns, and documentation that keep teams from re‑solving the same problem
• Run the internal builder community, including office hours and the builder steering group
• Represent AI Operations to the cross‑functional steering group, bringing the roadmap and tradeoffs to functional leaders

Own the platform

• Own the AI platform stack and its vendor relationships (what we buy, what we consolidate, what we retire)
• Administer access, connections, settings, and first‑line support, handing pieces to IT over time
• Keep the agent registry current so every production agent has a named owner, a documented purpose, and a review cadence.
• Run security and data review for new agents with IT, Security, and Business Systems.
• Advise on customer‑data agents built in Databricks.

You Have:

• 3-8 years in operations, process design, automation, or a similar hands‑on role.
• Tools, automations, or agents you've built that other people still use.
• Hands‑on experience with LLM platforms and agentic workflow tools. We build in Claude and Gumloop; Make, Zapier, or n8n experience transfers.
• Enough technical depth to work with APIs, integrations, and data flows.
• Judgment about what's worth automating.
• A mix of coaching and building skillset
• Comfort with the operational side: documentation, ownership, access, review
• The ability to tell an executive what an agent does, what it costs, and what it's worth
• Nice to have: agent management or AI governance tooling, Databricks, or internal transformation work inside a SaaS company

Your First Year:

• Agents you built are in daily use, with hours saved you can point to.
• The agent standard is understood and followed. New agents are built to it.
• Every production agent has a named owner and a registry record.
• Other teams build faster because you're here.

Location: This is a remote‑first role. We are currently hiring in the following locations:

United States: Greater Los Angeles Area (including Santa Barbara and San Diego) * SF Bay Area * Denver Metro * Austin Metro * Chicago Metro * Greater NYC Area * Seattle Metro

Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.

Compensation, Benefits & Perks:

At Invoca, we believe great work starts with taking care of our people. That's why we offer competitive compensation and benefits designed to support your health, your family, your growth, and your life outside of work. For teammates in the U.S., health benefits begin on your first day of employment.

Compensation

• Base Salary: $125,000-$150,000*
• Variable Compensation: Bonus and/or commission eligibility, where applicable.
• Equity: All employees are invited to share in Invoca's success through our stock option program.

*Actual compensation will depend on factors including experience, skills, and location.

Benefits & Perks:

Health & Wellbeing

• Day‑One Health Benefits - Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
• Mental Wellbeing - Access to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness Subsidy - Reimbursement that can be applied toward gym memberships, fitness classes, and more.

Time Away

• Flexible Time Off - We encourage a healthy work‑life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.
• Paid Holidays - Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family.
• Paid Family Leave - Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.*
• Paid Medical Leave - Up to 12 weeks of 100% paid leave for childbirth and medical needs.*

Growth & Career

• Enterprise-Grade AI Tools - Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.
• Professional Development - Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.

Financial Benefits

• 401(k) - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.*

Recognition & Community

• Recognition Programs - We celebrate great work through company‑wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.
• InVacation (Sabbatical) - As a thank‑you to our long‑term team members, we offer a sabbatical after seven years of service.

*Some benefits may vary for teammates outside the U.S. based on local laws, regulations, and country‑specific offerings.