Utility Billing Services Representative Level I/II

Salary : $46,771.20 - $64,498.32 Annually
Location : Sacramento, CA
Job Type: Permanent Full-Time
Job Number: 28892-C
Department: Finance
Division: CUBS
Opening Date: 05/19/2026
Closing Date: 7/14/2026 5:00 PM Pacific


The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on :
6/2/26, 6/16/26, 7/14/26 (final)

Level I -$3,897.60 - $4,738.00/month
Level II -$4423.08 - $5,374.86/month

Utility Billing Services Representatives perform specialized and complex customer service work in a centralized utilities customer services office dealing with consolidated billing for water, wastewater, refuse and other fee service billings, many of which are mandatory; processes requests for residential and commercial utility services; maintains and researches fiscal, service, and related records unique to utility services and billing; responds to and reconciles customer service complaints and billing problems; explains utility service, billing and collection policies to customers.


Utility Billing Services Representative is a single working class with two salary levels. The level at which initial appointments are made, and advancement from the lower to the higher level is at the discretion of the appointing authority providing the minimum qualifications are met.

Examples of Knowledge and Abilities

Knowledge of (Level II)

• Policies and procedures related to utility billing systems, collection, and revenue intake and nuisance abatement calls.
• Organization and operating details of utility billing.
• Basic financial record keeping principles and practices.
• Current office practices, procedures, and basic data processing principles, including the use of word processing, personal computing equipment or intelligent workstations or terminals.
• Basic customer relations techniques for dealing with customers, often in situations which may be difficult or confrontational.
• Business arithmetic, including percentages and decimals.
• Correct business English usage.

(Level I)

• Basic record keeping principles and practices.
• Current office practices, and procedures.
• Typewriter keyboard; basic customer relations techniques for dealing with customers.
• Business arithmetic, including percentages and decimals.
• Correct business English usage.

Ability to (Level II)

• Interpret, understand, explain, and apply utility policies, procedures, rules, codes and ordinances
• Establish and maintain effective working relationships with those contacted in the course of work, often in stressful situations.
• Develop effective customer relations techniques and skills
• Establish, research and maintain computerized records and files and use designated software programs, such as spreadsheets, databases and word processing systems.
• Operate a variety of office equipment such as calculators, computer terminals, copy machines, microfiche and microfilm readers, microfilmer, and telephone systems.
• Perform basic accounts receivable tasks, revenue support work and statistical reporting; make arithmetic computations rapidly and accurately.
• Communicate clearly orally and in writing.

(Level I)

• Understand and follow written and oral instructions.
• Communicate clearly orally and in writing; make arithmetic computations rapidly and accurately.
• Learn to interpret and apply division policies, codes, and ordinances.
• Accept training and learn customer relations techniques for dealing effectively with customer inquiries, often in stressful situations.
• Learn utility service provisions, procedures, and rules; learn organization and operation of the utility billing system.
• Learn to establish, research and maintain computerized records and files and use designated software programs such as spreadsheets, databases and word processing systems.
• Learn to operate a variety of machines, microfiche and microfilm readers, microfilmer, and telephone systems.
• Learn to perform basic accounts receivable tasks, revenue support work, and statistical reporting.

Employment Qualifications

Minimum Qualifications

(Level II)
One year of full-time, paid experience comparable to a Utility Billing Services Representative (Level I) with Sacramento County.

(Level I)
One year of experience performing financial recordkeeping and customer relations activities, including giving and receiving information on a daily basis.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Probationary Period

The probationary period for this classification is six (6) months.

Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.
County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone View phone number on click.appcast.io; 7-1-1 California Relay Service

Email View email address on click.appcast.io

Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQ's)
For information regarding County jobs:


Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or View phone number on click.appcast.io, CA Relay 711. For more information, visit:
EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees' Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT:
  Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
  
  
  
  
• MEDICAL REIMBURSEMENT ACCOUNT:
  The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
MINIMUM QUALIFICATIONS:
Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: View phone number on click.appcast.io. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs):
OTHER INFORMATION

VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.
AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
1. Become a union member;
2. Pay a fair share fee to the union; or,
3. Meet specific requirements under which an equivalent amount must be paid to a charity.
FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
01


The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application.
In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.
By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

02


Select the one box that best describes your full-time paid experience performing financial recordkeeping and customer relations activities (e.g., bookkeeping, billing, banking, accounts payable/ accounts receivable, accounting support, etc.). If you worked part-time, calculate the hours (173 hours is equivalent to one work month) and mark the appropriate box.

• None.
• Some but less than six (6) months experience.
• Six (6) months but less than one (1) year of experience.
• One (1) year but less than two (2) years of experience.
• Two (2) years but less than three (3) years of experience.
• Three (3) or more years of experience.

03


Select the one box that best describes your full-time paid experience assisting customers with billing . If you worked part-time, calculate the hours (173 hours is equivalent to one work month) and mark the appropriate box.

• None.
• Some but less than six (6) months experience.
• Six (6) months but less than one (1) year of experience.
• One (1) year but less than two (2) years of experience.
• Two (2) years but less than three (3) years of experience.
• Three (3) or more years of experience.

04


Select the one box that best describes the average number of customers you have experience assisting with billing on a daily basis.

• None or less than 10 customers daily in person or on the telephone.
• 10 but less than 25 customers daily in person or on the telephone.
• 25 but less than 50 customers daily in person or on the telephone.
• 50 or more customers daily in person or on the telephone.

05


Select all the boxes that best describe the type of billing activities you regularly perform on a daily basis.

• Prorating charges to accounts in conjunction with rate schedules.
• Removing and adjusting charges and penalties.
• Issuing credits or refunds to accounts.
• Preparing billing and maintaining files.
• Receiving, reconciling and processing utility and fee service payments.
• Balancing daily collections and/or preparing bank deposits.
• Batching billing financial documents.
• Processing refunds.
• Preparing claims and journal vouchers.
• Monitoring accounts receivable.
• Conferring with customers related to delinquent and/or problem accounts.
• Performing initial collection of delinquent accounts.
• Reviewing bankruptcy notices and filing claims for utility billing amounts due.
• Researching, recording, and removing liens on property.
• Preparing reports.
• Other.
• None of the above.

06


Describe in detail your paid experience assisting customers with billing inquiries and/or delinquent accounts . In your response, also include the following:

• Indicate if this experience was acquired in a call center environment
• The type of accounts (e.g., utility, credit cards, etc.)
• Your experience monitoring accounts and conferring with customers regarding billing inquiries and/or delinquent accounts
• Timeframe of the delinquent accounts (e.g., 30, 60, 90 days or more)
• Your employer, dates of employment, your job title, and exact duties performed

You may include more than one employer. Please ensure employer information is on your application. If you have no relevant experience please write "None".
07


Select the one box that identifies your highest level of paid experience and level of responsibility interpreting, explaining, and/or researching policies, procedures, rules, regulations, and ordinances.

• None.
• Rarely explain, interpret and/or research policies, procedures, rules, regulations, and ordinances.
• Occasionally explain, interpret and/or research policies, procedures, rules, regulations, and ordinances.
• Explain, interpret and/or research policies, procedures, rules, regulations, and ordinances as a regular and recurring job duty.

08


Select the one box that best describes your experience interacting with upset/difficult customers during a typical work day.

• None.
• Rarely Performed: Part of my job but not a primary function (Performed less than 15% of the time)
• Occasionally Performed: Important function of my job (Performed 15% but less than 25% of the time)
• Frequently Performed: Regular function of my job (Performed 25% or more of the time)

09


Select the one box that identifies your proficiency using Microsoft Excel or comparable software. You may be required to demonstrate your proficiency using Microsoft Excel during the interview process.

• None.
• Basic: Data entry; inputting data to create simple reports; using and creating simple formulas; etc.
• Intermediate: Using complex formulas; using macros; creating spreadsheets/worksheets; etc.
• Advanced: Creating formulas; creating complex spreadsheets; extracting data from multiple sources and worksheets; creating charts and graphs; etc.

10


Select the one box that identifies your proficiency using Microsoft Word or comparable software. You may be required to demonstrate your proficiency using Microsoft Word during the interview process.

• None.
• Basic: Opening, creating, and saving simple documents; using form letters/templates (not creating); cutting and pasting; etc.
• Intermediate: Creating form letter templates; creating and using styles; cutting and pasting from unlike data sources; etc.
• Advanced: Creating multiple section breaks with different page numbers; creating automatic table of contents; linking multiple documents; creating columns; embedding images and objects; etc.

11


The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes
• No

12


I have read the General Requirements and Other Requirements as stated on the job announcement.

• Yes.

13


Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) - three (3) months.
• Attended in the last four (4) - six (6) months.
• Attended in the last seven (7) months - one (1) year.
• Attended an event more than one (1) year ago.
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives.
• Have not attended a career fair and/or job event.

14


List the following for the career fair and/or job event you attended:

• Name of event
• Location of event
• Month and year of event

If you have not attended an event where you interacted with representatives from Sacramento County, please write "None".
Required Question