Community Coordinator

Job Description

Job Description

Operation Kindness Humane Society is seeking a Community Coordinator   to join our team! Operation Kindness is a pioneer in Texas for assisting animals in need of veterinary care, companionship and most of all, a home. We operate a lifesaving animal welfare organization, helping pets and people.

We provide a fun and rewarding work environment with excellent benefits. Both weekend days and holiday availability is required. Hourly employees receive time and a half pay if scheduled to work on 10 company designated holidays

The schedule is Sunday-Thursday

REPORTING RELATIONSHIP :  Community Engagement Manager and Senior Community Operations Manager - Shelter Partnerships

POSITION OVERVIEW : The Community Coordinator  supports and strengthens Operation Kindness Humane Society’s (OKHS) relationships with volunteers, community members, organizations, shelter partners, and other stakeholders. This position serves as a cross-functional resource supporting Community Engagement (Volunteer, Community Outreach and Emergency Response), Shelter Partnerships and Intake Teams. This role will primarily support Community Engagement while providing additional assistance to the Shelter Partnerships and Intake teams as needed. 

POSITION RESPONSIBILITIES:

Summary of General Responsibilities

• Assist with recruiting, onboarding, training, scheduling, and engaging volunteers to meet organizational needs.
• Support youth, corporate, community, special group volunteer and outreach programs.
• Maintain regular communication and positive relationships with volunteers.
• Collaborate with departments throughout Operation Kindness to identify and fulfill volunteer needs. 
• Maintain accurate volunteer records, schedules, training information, and participation data.
• Assist with animal transportation between shelters and rescue partners, as well as provide on-site shelter support. 
• Support animal intake from the public, municipal shelters, rescue organizations, and community partners. 

Summary of Essential Job Tasks

• Coordinate existing volunteer programs and assist with the development and implementation of new volunteer initiatives.
• Coordinate youth projects, humane education programs, youth visits, and volunteer-led youth activities.
• Assist with Work Paws playdates, corporate volunteer groups, special volunteer-supported groups, and the court-ordered community service program.
• Collaborate across departments to identify, coordinate, and fulfill volunteer staffing needs for shelter operations, community events, fundraising activities, and special projects.
• Support volunteer recruitment, retention, recognition, and appreciation efforts, including events, holiday celebrations, and ongoing recognition programs.
• Maintain regular communication with volunteers and respond to volunteer inquiries in a timely and professional manner.
• Publish volunteer communications and assist with volunteer outreach and engagement initiatives.
• Maintain volunteer records, databases, approved volunteer lists, and program resources.
• Track volunteer hours, participation, training completion, and other volunteer metrics within Better Impact.
• Assist with updating volunteer role descriptions, onboarding materials, training resources, orientation content, and other program documentation.
• Schedule and conduct volunteer orientations, onboarding, and assigned training programs.
• Coordinate role-specific training with department staff and volunteer trainers.
• Ensure volunteers understand applicable SOPs, role expectations, responsibilities, and requirements.
• Monitor volunteer compliance with organizational policies and expectations, communicating all concerns to management.
• Assist the Community Engagement Manager in maintaining adequate volunteer coverage, communicating volunteer staffing status, and achieving program goals.
• Support managers in holding volunteers accountable for assigned responsibilities.
• Assist with transportation of animals tagged for rescue, ensuring safe and efficient movement between shelters and rescue partners. 
• Provide hands-on assistance at partner shelters, supporting daily operations, animal care and lifesaving initiatives. 
• Conduct targeted community outreach activities, including door-to-door engagement, community events, and partner collaboration, to connect pet owners with accessible veterinary services and resources. 
• Perform other related duties and responsibilities as assigned by the Community Engagement Manager.

POSITION REQUIREMENTS

Education Requirements

• High School Diploma or equivalent.

Experience Requirements

• The individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week. Shift times may vary and will include weekends and evening hours.
• Must be at minimum 21 years old to meet insurance requirements and must be qualified and licensed to operate a motor vehicle in the state of Texas.
• Must have valid Texas driver’s license.
• Proven ability to speak, read and write English fluently.
• Minimum 1-year Animal Care experience or comparable experience preferred but not required.
• Minimum 1-year Customer Service experience or compatible experience.
• Basic computer knowledge (Internet, Microsoft Office) strongly preferred.

Personal Requirements

• Feels and expresses a genuine liking for animals and for working in an animal care environment.
• Supports Operation Kindness’s mission and understands how it is organized and functions as a non-profit organization.
• Is able to work equally well with paid staff members, clients and volunteers.
• Is able to relate well to persons with varied backgrounds and beliefs.
• Has a positive attitude; is open to new ideas.

Physical Effort : Position may require sitting or standing for extended periods of time and speaking over the phone. Position requires lifting and carrying animals and shelter materials weighing up to 50 lbs.; when animals or materials weigh over 50 lbs., another staff member will assist in the lifting and carrying.  

Working Conditions : May be exposed to unpleasant odors, noises, and animal feces. May 

be exposed to bites, scratches, and animal diseases.

Compensation

• Position is regular, full-time and non-exempt.
• Compensation varies. 

A background check and drug screen is part of the hiring process at Operation Kindness. 

Operation Kindness is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics or status.