IT Support Specialist

Job Description

Job Description

American Heritage Schools is building a talent pipeline for future opportunities within the IT Department at our Broward campus. While this is not an immediate opening, we invite interested candidates to submit their qualifications for upcoming positions. This is an in-person, on-site role.

Benefits Include:

• 100% free tuition for all employees’ eligible children *

• 50% discount for Summer Education for employees’ eligible children

• Free Summer Day Camp for employees’ eligible children while working over the summer.

• Free early care & after-care for employees’ eligible children while working

• Yearly bonuses 

• 401K with partial employer match after a year of employment

• Health, Dental, and Vision insurance 

• Supplemental Insurance plans available 

• Pet Insurance options

• Short-term & Long-term Disability options

• Life Insurance at no cost to the employee

• Affordable Company housing when available

• Free Continuing Education available

• * This benefit is based on space availability and child acceptance to the school.

POSITION OVERVIEW 

The IT Support Specialist troubleshoots, maintains, and administers Apple Macintosh computing environment, including

computer hardware, systems software, applications software, and all configurations.

PRIMARY DUTIES & RESPONSIBILITIES 

• Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals.

• Troubleshoots and resolves desktop support issues relating to hardware, software, and

connectivity.

• Installs network printers and drivers as well as troubleshoots, maintains, and

resolves printer-related issues.

• Install, configure, and maintain Apple desktop, ethernet networks, network

cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment.

• Inventory and assist in purchasing all computer-related equipment (ie, iMacs, printers & ink, classroom audio system, document cameras, interactive projector, etc.).

• Manage and maintain backups for the desktop.

• Manage and maintain the identification system using badging software on HP desktop and badge printer.

• Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests. throughout the day as needed by prioritizing and maintaining the best customer service possible.

  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

  • Work on tickets to resolve customer issues.

• Perform and/or oversee software and application development, installation, and

upgrades.

• Create and test desktop images using MDM and/or imaging software

• Ensure timely user notification of maintenance requirements and effects on system

availability.

SECONDARY DUTIES & RESPONSIBILITIES 

• Monitors and troubleshoots DHCP, DNS, and various other network services under the

supervision of Systems Administrator, Network Administrator, and/or IT Director.

• Assists Systems and Network Administrators with troubleshooting connectivity issues on LAN segments and internet connectivity throughout the network.

• Collaborate on and implement projects independently or with other IT staff.

• Document desktop problems and resolutions for future reference.

• Assist personnel of other departments as a computer resource.