Customer Experience Specialist

Customer Experience Specialist

We're looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, you'll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts
• Manage incoming customer service calls and emails professionally
• Process and coordinate orders from entry through completion
• Provide proactive order status updates and resolve issues as needed
• Collaborate with sales, shipping, and operations teams to meet customer requirements
• Flag critical deadlines, quality concerns, and customer requests to leadership
• Support shipping accuracy and delivery timelines
• Maintain account documentation, work instructions, and procedures
• Assist with EDI and ASN account setup
• Participate in continuous improvement and quality initiatives

What You'll Bring

• Bachelor's degree in Business or equivalent experience
• 5+ years of customer service, customer support, or account management experience
• Strong time management, organization, and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and general computer systems
• Ability to work independently and across cross-functional teams
• Customer-focused mindset with strong attention to detail

Work Environment

• Manufacturing / B2B environment
• Ability to lift up to 25 lbs occasionally
• Regular, predictable attendance required

Why Join Us

• Collaborative, customer-focused culture
• Opportunity to make a direct impact on customer satisfaction
• Stable, full-time role with growth and improvement opportunities