Senior Help Desk Technician - ITIL-Driven User Support Lead
Dormont Manufacturing Co
Dormont Manufacturing Co is looking for a Senior Help Desk Technician to deliver Level 1 & 2 IT support to various users. Responsibilities include hardware/software troubleshooting, user account administration, and conducting training sessions. Candidates should have experience with online meeting setups, particularly Adobe Connect, and possess ITIL Foundations certification. Benefit offerings include health, dental, vision, life insurance, and a 401k plan, among others. #J-18808-Ljbffr Dormont Manufacturing Co
- Dormont Manufacturing Co is seeking a Senior Help Desk Technician II to enhance IT support for end users at the Executive Office for the United States Attorneys. The... ...with online meeting setups and a preference for ITIL Foundations certification. Benefits include health...SeniorWork at office
$204.44k - $324.99k
...collaborative, team-driven culture. At KPMG, our... ...training facility, and leading market tools, we help our people continue... ...Salesforce Platform Support Lead to join our Managed... ...issues and improve user experience Govern... ...Proven experience in ITIL-aligned service management...SuggestedFull timeSeasonal workH1bLocal area- Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior... ...Level 1 & 2 Help Desk (PC Assist) support services to end users, including senior management,... ...all IT‑related tickets utilizing ITIL Creation of Incident work‑log entries...SeniorFull timeFor contractorsWork at officeRemote workFlexible hours
- A leading healthcare provider in Chicago is seeking a Level 2 Senior Desktop Support Technician to join their IT team. The candidate will provide high-quality technical support to end-users, troubleshoot various issues, and manage IT systems including Active Directory and...SeniorFull timeWork at office
$26.75 - $34.5 per hour
...goal of Financial Services is to support the core mission of the... ...overpayments, and inconsistencies driven by compensation, time tracking... ...IT support activities for end‑user hardware/software resolution,... ...troubleshooting scripts for the help desk; and providing technical...SeniorHourly payFor contractorsWork experience placement- Cannabis Company is seeking a Service Desk Manager in Chicago to lead IT support operations. The role involves managing a team to ensure efficient resolution of technical issues and optimal user experience based on ITIL best practices. The successful candidate will need...Remote jobNight shiftWeekend work
$100k - $125k
...Cannabis Co. is seeking a Service Desk Manager to oversee a team of... ...delivery of high-quality IT support. This remote role requires strong... ...skills and a commitment to ITIL best practices. You will manage... ...members, and ensure optimal user experience. A competitive salary...Remote job$80k - $105k
POWER CONSTRUCTION CO is looking for a Senior IT Services Specialist to lead end-user support and enhance service delivery across its corporate and field environments... ...IT services with business needs, and implementing ITIL processes for improved operational efficiency. This...Senior- Publicis Groupe Holdings B.V is seeking a Senior Staff Product Designer in Wakefield, MA to drive design for user-centered experiences across Epsilon's platforms. This... ...modern design sensibilities with a focus on AI-driven methodologies. The ideal candidate will possess...SeniorFlexible hours
- The Workday Payroll Support Analyst Senior serves as a functional and technical expert... ..., integrations, and event‑driven actions. Partner with stakeholders... ...configurations and releases. Lead or support unit testing, integration testing, and User Acceptance Testing (UAT) for...SeniorWork at office
$75k - $110k
Job Summary The Tax Senior, Digital Transformation & Innovation (DT... ...change‑management, deployment, and support of processes and technologies... ...processes/projects. Provides user support on technology products... ...; ability to work deadline‑driven and handle multiple projects....SeniorWork at office$120k - $145k
...The IT Service Desk Manager is a critical... ...of our support ecosystem. This individual will lead a high-performing... ...and a superior user experience. A primary... ...improvement. Act as a senior escalation point... ...implement AI-driven solutions, such... ...experience. ITIL Certification is...$65.65k - $118.68k
The IT Support Specialist-_Senior_(Regional) provides Tier 2 and Tier 3 end-user support services under the SEC ISS contract... ..., mobile devices, desk phones, and printers.... ...working knowledge of ITIL-based incident, request... ...with ticket-driven support workflows and...SeniorPermanent employmentContract workWork at officeRelocationRelocation package- Iterable is seeking a Senior Technical Support Specialist based in Chicago, Illinois. This role offers a vibrant opportunity to support major accounts while shaping their business use cases using our platform. You'll be building strong relationships and delivering exceptional...SeniorFlexible hours
$122.3k - $164.4k
...Associate Principal, End User Experience is... ...engineering. This role leads development and improvement... ...legacy processes with data‑driven proposals Apply expert... ...implement software in support of end user engineering... ...environment Familiarity with ITIL service management...Remote work2 days per week$120k - $145k
Tempus, Inc. is looking for an IT Service Desk Manager in Chicago to oversee daily operations and drive... ...automation and AI. The ideal candidate will lead a team providing technical support, ensuring high availability and user satisfaction. With a focus on strategic...$90k - $150k
TransUnion is seeking a Senior Lead for Executive Support to enhance the effectiveness of the Chief Human Resources Officer. This hybrid role involves managing complex schedules, coordinating travel, and providing high-quality administrative assistance. Candidates should...SeniorWork at office- A global capital program management firm is seeking a Senior IT Support Technician in Chicago to provide hands-on IT support. The ideal candidate... ...security policies while addressing technical issues for business users. A comprehensive benefits package is offered along with...SeniorWork at officeLocal area
- Dormont Manufacturing Co is seeking an IT Support Specialist - Senior for Chicago. This role provides essential Tier 2 and Tier 3 end-user support, resolving hardware and software issues... ...related field, and a strong background in ITIL practices. This position is crucial for...Senior
- A technology firm in Chicago is seeking a Senior Product Manager to lead the modernization of their product suite. In this role, you'll simplify complex workflows to enhance usability for non-technical users while ensuring product reliability. You will own the product roadmap...Senior
- JobRx, Inc. is seeking a Senior Specialist in Chicago, Illinois, to collaborate with senior leadership on KPI-related initiatives and support the Clinical Product Support Team. This role involves identifying skill deficits, supporting training, and managing pharmaceutical...Senior
$32 - $37 per hour
...an alternative application process. Help Desk Technician I Oak Brook, IL, US 3 days ago Requisition... ...I provides first-level technical support to end users across the organization, ensuring a high... ...etc.) and an understanding of ITSM, ITIL, and ITAM frameworks. Experience with...Hourly payWork at officeLocal areaRemote work3 days per week$85.6k - $149.4k
Role Summary The Global User CampaignSpecialistis responsible forplanning... ...and activation requirements. Support Digital Customer Marketing... ...of SaaS, AI-powered, data-driven, or technically complex products... ...benefits and programs to help meet your needs and balance your...SeniorLocal area$145k - $192.5k
Koitecc Solutions is seeking a Cyber Threat Defense AI Security Senior Engineer to lead AI technology integration into their cybersecurity... ...operational teams, oversight of model deployment, and guidance on AI-driven initiatives to enhance cybersecurity effectiveness. The...Senior- ...design strategies in healthcare technology. You will collaborate with various teams to develop AI-enabled workflows, ensuring they meet user needs and business objectives. This role requires strong product design skills, mentorship capabilities, and the ability to drive...Senior
- Tempus AI, Inc. is seeking an IT Service Desk Manager to lead the Service Desk team in Illinois, focusing on operational excellence... ...automation and AI integration, ensuring exceptional user experiences and efficient support processes. The ideal candidate will have over 5...
$135k - $165k
...The IT Service Desk Manager is responsible for leading a geographically... ...the firm’s end users receive exceptional technical support across hardware,... ...priority support for senior leadership and... ...is a plus. ITIL certification or... ...of thoughtful, driven, and collaborative...Temporary workWork at officeFlexible hoursShift work$70k - $125k
...Role Marex is seeking a Trade Support Team Lead who will be a Senior member of the team who... ...Supervisor in managing the Chicago desk whose responsibilities... ...responsible for managing user and account setups, change/... ...upon Risk team approval. Help with system outage management...SeniorImmediate startMonday to FridayShift workAfternoon shift$80k - $95k
...Headquartered in Miami, Florida, and supported by a team of more than 1,00... ...worldwide, we help clients plan, execute, and... ...Role:**We are seeking a **Senior IT Support Technician** to provide hands-on, on-site... ...technician with strong end-user support skills and a solid...SeniorFull timeWork at officeLocal areaRemote workWorldwideRelocationWeekend work- Mercor is hiring a SOC Investigation Specialist in Oak Park, Illinois, focusing on next-generation SOC automation and AI-driven investigation systems. Ideal candidates should have over 3 years of SOC analyst experience and a strong knowledge of Splunk. This role involves...Senior
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