Participant Care Coordinator

San Diego’s St. Paul's PACE program (Program of All-Inclusive Care for the Elderly). This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possible in their home and community. The healthcare teams at St. Paul’s PACE provide a hands-on approach coordinating medical, social, and home care services so individuals no longer need to manage their medical care alone.

Hours: Monday - Friday 8:00 am to 4:30 pm.

Job Summary: The Participant Care Coordinator (PCC) is responsible for scheduling participant appointments across various services which may include medical, dental, therapy, specialty care, and transportation. This role ensures ordered appointments are effectuated as outlined in participants individualized care plans and regulatory requirements. PCCs support the interdisciplinary care team (IDT) in delivering seamless care and are in continuous communication with participants, interdisciplinary staff, and contracted providers to obtain information from participants and from their respective team meetings for overall planning and coordinating of clinical services.

Duties and Responsibilities:

• Schedules ordered appointments within the regulatory timeframes as set by DHCS and CMS
• Accurately documents any necessary information in the participants medical records and performs electronic entries across multiple platforms as established by department protocols
• Coordinates follow-up appointments and works collaboratively with the medical records department to ensure providers and clinic staff have pertinent information to successfully care for the participant in a timely manner.
• Prepare packets and documentation for specialty visits.
• Active attendee at the daily IDT meetings
• Communicate appointment details and changes to participants, caregivers, and IDT members.
• Answers department’s inbound phone calls via call queue
• Maintain scheduling-related Key Performance Indicators (KPIs), including appointment scheduling timeframes, rescheduling turnaround times, telephone call queue times and overall appointment coordination efficiency.
• Maintain accurate records and ensure compliance with privacy regulations.
• Performs other duties as assigned

Qualifications and Requirements:

• Education: High School Diploma or equivalent required
• Experience: Minimum of one year of administrative support experience.

St. Paul’s Benefits:

• Health, dental, vision, life
• Same day pay available!
• Flexible Vacation Time - 17 days!
• Paid Sick Time
• Education reimbursement - up to $3,000 a year!
• Qualified Public Student Loan Forgiveness (PSLF) employer
• 403(b) with match
• Child care available
• Employee referral bonuses
• Upward mobility!

You Make Us Who We Are!

At St. Paul’s Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected. By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self. You matter!

St. Paul's is the leading provider of caring senior services since 1960. We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon. St. Paul's strives to be the most outstanding and innovative senior home and service provider in California. We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs.

YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.

To learn more about St. Paul’s Senior Services, please visit

St. Paul’s Senior Services is an Equal Opportunity Employer