Practice Supervisor, Multi-Specialty - Full-Time, Days

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group , as a Practice Supervisor at our River East clinic. Here you will work alongside our Multi-Specialty teams. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Located in Chicago’s Streeterville neighborhood, UChicago Medicine River East is a state-of-the-art outpatient center featuring a wide range of care services. In addition to those listed below, we offer infusion therapy, lab services, and radiology services, including CT, MRI, mammography, X-ray, DEXA scan and ultrasound.

The Practice Supervisor, UCM Medical Group, will be responsible for supervision of the clinical and administration areas of the practice with a major focus on improving the business aspects of health care operations and the quality of health care provided. The Practice Supervisor, UCM Medical Group, partners with practice and UCM Medical Group leadership to establish and implement policies, objectives and procedures to provide an integrated approach in patient care delivery. The Practice Supervisor, UCM Medical Group, collaborates with clinical and administrative staff, and physicians to optimize efficiency of a variety of related patient care services.

Essential Job Functions

• Daily supervision of clinical and administrative operations. Including: Establishes staff schedule and daily assignments.
• Ensures practice compliance with regulatory agencies (i.e. JCAHO, IDPH, CAP/CLIA).
• Collaborates with providers and staff to ensure efficient patient throughput.
• Ensures patients and family’s needs are met.
• Participates in service recovery at the point of issue.
• Ensures necessary follow-up.
• Identifies and implements opportunities to build employee morale and individual motivation.
• Monitors patient service feedback and helps resolves complaints and service issues.
• Coordinates activities with other practice supervisors, the practice manager, clinical staff, administrative staff, and physicians.
• Assures that the employees are HIPAA compliant during clinic operations.
• Supervises the intake of patient information to ensure accuracy.
• Provides direct supervision to subordinate staff, ensuring appropriate assessment and treatment of patient health.
• Serves as key problem-solving resource for staff on patient issues.
• Studies patient needs/trends, analyzes patient flow problems, and suggests solutions to patient care problems.
• Performs other duties assigned

Required Qualifications

• Associates degree in related field.

• 5+ years of experience in healthcare and customer service, ideally in an ambulatory practice.

• Outstanding interpersonal skills and ability to manage large and complex organizational units with varying needs.

• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment.

• Exceptional talent in the selection and mentoring of a high-quality team.

• Proven ability to use data to drive performance improvement.

• Strong written and verbal communication skills

Preferred Qualifications

• Bachelors degree

• Previous supervisory or leadership position experience

Position Details

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days – 8-hour shifts 7 am - 6 pm
• Work Location: Onsite - River East
• Unit/Department: Multi-Specialty
• CBA Code: Non-union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .